BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Emerson Electric; Brantford; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Inside Technical Sales Representative to drive sales and build strong customer relationships. This role combines technical expertise with exceptional sales skills to provide solutions that meet customer needs. You will engage with clients through various channels, develop a deep understanding of the product portfolio, and collaborate with teams to ensure seamless service delivery. The company values innovation and teamwork, offering a supportive environment for career development and employee wellbeing. Join this forward-thinking team and make a meaningful impact in a thriving workplace.

Benefits

Medical insurance plans

Dental and vision coverage

Employee Assistance Program

Defined Contribution Pension Plan (DCPP)

Tuition reimbursement

Flexible time off plans

Paid parental leave

Vacation and holiday leave

Qualifications

• Proven experience in a sales role within the Industrial or Factory automation sector.
• Strong ability to convey complex information clearly.

Responsibilities

• Engage with customers to identify technical needs and provide solutions.
• Generate new business opportunities through lead follow-up and outreach.

Skills

Bilingual (English & French)

Customer Service

Sales Skills

Communication Skills

Negotiation Skills

Technical Knowledge

Organizational Skills

Education

Diploma in relevant field

Tools

Salesforce CRM

Microsoft Office Suite

Job description

If you are a bilingual (English & French) technical sales professional looking for an opportunity to grow, Emerson has an exciting opportunity for you. We are seeking a dynamic and motivated Inside Technical Sales Representative to join our team. The successful candidate will play a crucial role in driving sales and fostering strong relationships with both new and existing customers. This position requires a blend of technical knowledge and exceptional sales skills to effectively communicate the value of our products and services. As an Inside Technical Sales Representative, you will provide inside technical support by responding to and processing customer requests. You will develop a deep understanding of the customers' key goals and how Emerson can provide solutions to help meet them.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Proactively engage with potential and existing customers via phone, email, and virtual meetings to identify their technical needs and provide appropriate solutions.
• Develop and maintain a deep understanding of our product portfolio and stay informed about industry trends and technologies.
• Generate new business opportunities through lead follow-up, cold calling, and targeted outreach.
• Provide accurate quotations, product troubleshooting, and competitor crossovers based on customer requirements.
• Collaborate with the outside sales, customer service, marketing, and operations teams to address customer inquiries and ensure seamless service delivery.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and pipeline management in our CRM system.
• Provide regular feedback and insights to the outside sales team to help refine sales strategies and improve customer experience.
• Work within our CRM, Salesforce, to resolve customer and inter-company submitted inquiries.
• Keep files & quotes current and organized.
• Back up other team members as needed.

WHO YOU ARE:

You partner with others to get work done. You understand that different situations may call for different approaches. You follow through on commitments. You provide timely and helpful information to individuals across the organization.

FOR THIS ROLE, YOU WILL NEED:

• Diploma degree in any relevant field
• Proven experience in customer service or a similar sales role, preferably within the Industrial or Factory automation sector.
• Strong understanding and ability to convey complex information in a clear and concise manner.
• Excellent communication, negotiation, and interpersonal skills in both English and French.
• Self-motivated with a proactive approach to identifying and pursuing sales opportunities.
• Ability to work independently and as part of a collaborative team.
• Proficiency in using CRM software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Experience using Salesforce CRM

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, Defined Contribution Pension Plan (DCPP), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

Learn more about our Culture & Values.

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