Bilingual Customer Service (EN / FR) - Work from home - for Roadside Assistance Company

Arise Virtual Solutions; Oshawa; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service support is looking for fully-fluent bilingual speakers in French and English to provide assistance in a remote environment. This flexible work-from-home opportunity allows you to deliver exemplary customer service while managing your own schedule. Suitable candidates should be self-motivated, patient, and possess strong communication skills.

Benefits

Flexible scheduling

Work-from-home opportunity

Business-to-business relationship with Arise

Qualifications

• Self-motivated and capable of working independently.
• Excellent customer service skills in both English and French.

Responsibilities

• Provide bilingual support via outbound calls.
• Ensure a smooth and empathetic customer experience.
• Document issues, resolutions, and follow-up actions.

Skills

Problem-solving

Patience

Empathy

Communication

Job description

Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. This work-from-home opportunity offers flexible scheduling 24 hours a day, including weekends. It is perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own home! This opportunity is facilitated through the Arise Platform.

The Arise Platform is an online portal connecting you to remote customer service opportunities with major brands. Through the platform, you can provide remote customer support, earning income while saving on costs associated with working outside the home.

Various flexible opportunities are immediately available on the platform, including this bilingual roadside assistance role. You can start earning in a few weeks and service customers during mornings, evenings, or any time that suits you. The role offers afternoon, evening, and night-time hours for those interested in evening or night shifts.

While automotive knowledge is a plus, it is not required to offer reassurance and support to stranded drivers.

A typical day using the Arise Platform includes:

• Providing bilingual (English / French) support via outbound calls
• Ensuring a smooth and empathetic customer experience
• Gathering & verifying customer information
• Documenting issues, resolutions, and follow-up actions
• Resolving customer inquiries efficiently on the first contact

Requirements to succeed:

• Self-motivation
• Outstanding problem-solving skills, patience, and empathy
• Excellent written, listening, and verbal communication skills
• Ability to deliver knowledgeable, friendly customer service while navigating multiple systems

No degree is necessary. This work-from-home opportunity is suitable for anyone ready to invest in themselves and work on their own terms. You can choose to run your own customer support business or work as an agent for a Service Partner company on the platform.

Certification courses can range from a few days to six weeks, depending on the client program's complexity.

To get started:

1. Register on the Arise Platform by clicking apply
2. Select a client program
3. Enroll in a certification course
4. Check computer and equipment requirements at AriseWorkFromHome.com / Equipment

This is not an employment offer but an opportunity to establish a business-to-business relationship with Arise.