Bilingual Customer Service (EN / FR) - Work from home - for Roadside Assistance Company

Arise Virtual Solutions; Greater Sudbury; Remote; CAD 30,000 - 45,000; Full time

Job summary

Arise Virtual Solutions seeks bilingual French-English speakers for a remote Customer Service Support role. This flexible opportunity allows you to work from home, assisting customers with roadside assistance needs while delivering exceptional service. Ideal candidates are self-motivated and possess strong communication skills.

Qualifications

• Self-motivated individual with excellent problem-solving skills.
• Strong written, listening, and verbal communication skills.
• Able to efficiently navigate multiple systems.

Responsibilities

• Provide bilingual support to customers via outbound calls.
• Ensure a smooth and empathetic customer experience.
• Document issues and follow-up actions appropriately.

Skills

Problem-solving

Empathy

Customer Service

Bilingual Communication

Job description

Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. This work-from-home opportunity offers flexible scheduling 24 hours a day, including weekends. Perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own home! This opportunity is facilitated through the Arise Platform.

The Arise Platform

The Arise Platform is an online portal connecting you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning income while saving on costs associated with working outside of the home.

Flexible Opportunities

Various flexible opportunities are immediately available on the platform—including this bilingual roadside assistance role—and you can start earning within a few weeks. Service customers in the mornings, evenings, or whenever it’s most convenient for you. This opportunity offers plenty of afternoon, evening, and night-time hours for those interested in evening or night shifts.

Additional Details

While automotive knowledge is a plus, it is not required to offer reassurance and support to stranded drivers.

A Day in the Life

• Providing bilingual (English/French) support to customers, service providers, and partners via outbound calls.
• Ensuring a smooth and empathetic customer experience.
• Gathering and verifying all customer information.
• Documenting issues, resolutions, and follow-up actions.
• Resolving customer inquiries efficiently and accurately on the first contact.

Qualifications for Success

You must be self-motivated, possess excellent problem-solving skills, patience, and empathy. Strong written, listening, and verbal communication skills are essential. You should be able to deliver knowledgeable, friendly customer service while navigating multiple systems efficiently.

Requirements

No degree is necessary. This is a great work-from-home opportunity for anyone ready to invest in themselves and work hard on their own terms. You can choose to run your own customer support business or work as an agent for a Service Partner company on the platform.

Certification courses can range from a few days to six weeks, depending on the complexity of the client program.

Getting Started

• Register to use the Arise Platform by clicking "Apply".
• Select a client program.
• Enroll in a certification course to prepare for service.
• Ensure your computer and equipment meet the requirements listed at www.ariseworkfromhome.com/equipment.

This is not an offer of employment but an opportunity to establish a business-to-business relationship with Arise.