Bilingual Customer Service Broker (Home & Auto Insurance)

Ontario Teachers Insurance Plan (OTIP); Southwestern Ontario; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading insurance provider in Southwestern Ontario is seeking a Bilingual Customer Service Representative to provide exceptional support to members. This role involves resolving inquiries, handling complaints, and processing changes to policies. Ideal candidates will have strong communication skills in French and English, possess a RIBO license, and be committed to continuous learning in insurance. The position offers hybrid working options and competitive benefits.

Benefits

Competitive salary and bonuses

100% premium coverage for group benefits

Defined benefit pension plan

100% coverage for continuing education fees

Flexible work-from-home options

Qualifications

• Communicate effectively in French and English.
• Must obtain RIBO license within three months.
• Experience in personal lines automobile and property insurance preferred.

Responsibilities

• Respond to member inquiries via phone and written requests.
• Resolve complaints and provide solutions to service issues.
• Attract potential members by providing information on products.

Skills

Bilingual communication in French

Customer service

Problem-solving

Attention to detail

Education

Completion of RIBO training course

CIP Principles and Practice

Property 1

Automobile

Tools

Microsoft Office Suite

Job description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits, support, and service.

What You’ll Do

The Bilingual Customer Service Representative is responsible for providing product and service information to members, resolving member complaints, and assessing risks for automobile and property policies.

The core parts of your role will be to :

• Director respond to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
• Resolve product and service problems. This includes clarifying member complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
• Attract potential members. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
• Process rewrites and remarket following established new‑business guidelines.
• File and document records of insurance transactions and maintain and update current rate manuals for all markets, as received, including new coverage announcements.
• Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.

Qualifications

Let’s Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

• The ability to communicate in French is required.
• A RIBO license is required. Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.
• The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses : CIP Principles and Practice, Property 1, and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer :

We offer best‑in‑class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here :

• Rewarding salary and bonuses that truly value your dedication
• Industry‑leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Flexible work‑from‑home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

#LI‑Remote, #LI‑Hybrid