Bilingual Customer Service Broker (Home & Auto Insurance)

OTIP Group of Companies (OGC); Ottawa; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading insurance service provider in Ontario is seeking a Bilingual Customer Service Representative to assist members with inquiries and resolve complaints. This role requires a RIBO license and offers comprehensive benefits including a defined benefit pension plan and flexible work-from-home options. Ideal candidates will possess strong communication skills, particularly in French, and have experience in the insurance industry.

Benefits

Rewarding salary and bonuses

Industry-leading group benefits

Defined benefit pension plan

100% coverage of approved training fees

Flexible work-from-home options

Opportunities for advancement

Qualifications

• Ability to communicate in French is required.
• Must obtain RIBO license within three months of employment.
• Completion of designated insurance courses is required.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite.

Responsibilities

• Respond to telephone inquiries and written requests.
• Resolve product and service problems.
• Attract potential members and increase sales.
• File and document records of insurance transactions.
• Maintain a comprehensive log and diary system.

Skills

Communication in French

Customer Service

Sales Experience

Time Management

Microsoft Office Suite

Education

RIBO License

CIP Principles and Practice

Property 1

Automobile

Job description

What You'll Do :

The Bilingual Customer Service Representative is responsible for providing product and service information to members, resolving member complaints, and assessing risks for automobile and property policies.

The core parts of your role will be to :

• Respond to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
• Resolve product and service problems. This includes clarifying member complaints, determining the cause of the complaint, selecting the best solution, explaining it, expediting correction, following up to ensure resolution, and making recommendations to management as required.
• Attract potential members. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
• Process rewrites and remarket following established new-business guidelines.
• File and document records of insurance transactions, maintain and update current rate manuals for all markets, including new coverage announcements.
• Maintain a comprehensive log and diary system, review and flag contentious issues for discussion with management as required.

Qualifications :

Let's Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

• The ability to communicate in French is required.
• A RIBO license is required. Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.
• The completion of, or the commitment to complete, the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.

We also consider your potential. If you know you have what it takes to do the job but your experience doesn't exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information :

Some of the Perks We Offer :

We offer best-in-class pension and benefits total reward programs and comprehensive mental wellness supports to set you up for success in and outside of work. Here are just some of the reasons you'll love working here :

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Flexible work-from-home and hybrid options
• Opportunities for advancement to unlock your potential

Let's work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barriers to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. This includes fostering a diverse, equitable, and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

LI-Remote #LI-Hybrid

IND-HP

Remote Work : Employment Type :

Full-time

Key Skills

Sales Experience, Presentation Skills, Time Management, Customer Service, Communication skills, Microsoft Outlook, Workers' Compensation Law, Outside Sales, Underwriting, Insurance Sales, Customer relationship management, Phone Etiquette

Experience : years

Vacancy : 1