Bilingual Customer Service Broker (Home & Auto Insurance)

Ontario Teachers Insurance Plan (OTIP); Ottawa; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading insurance provider in Ottawa seeks a Bilingual Customer Service Representative. Responsibilities include answering inquiries, resolving complaints, and assessing insurance risks. Candidates must be fluent in French and willing to obtain a RIBO license. The role offers flexible work options and a supportive environment with comprehensive benefits. Apply online to join a team that values inclusivity and employee growth.

Benefits

Rewarding salary and bonuses

Group benefits with 100% premium coverage

Defined benefit pension plan

100% coverage of continuing education fees

Flexible work-from-home and hybrid options

Opportunities for advancement

Qualifications

• Ability to communicate in French is required.
• A RIBO license is required, or must complete training within three months.
• Experience in personal lines automobile and property insurance is an asset.

Responsibilities

• Respond to telephone inquiries and written requests.
• Resolve product and service problems.
• Attract potential members by providing information about products.

Skills

Bilingual communication in French

Intermediate knowledge of Microsoft Office Suite

Education

RIBO license

Commitment to complete CIP Principles and Practice, Property 1, and Automobile courses

Job description

Job Description

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits, support, and service.

Job Description

What You’ll Do :

The Bilingual Customer Service Representative is responsible for providing product and service information to members, resolving member complaints, and assessing risks for automobile and property policies.

The core parts of your role will be to :

1. Respond to telephone inquiries and written requests, processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
2. Resolve product and service problems by clarifying member complaints, determining the cause, selecting the best solution, explaining it, expediting correction, following-up, and making recommendations to management as required.
3. Attract potential members by answering questions, providing information about products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
4. Process rewrites and remarket following established new-business guidelines.
5. File and document records of insurance transactions, maintain and update current rate manuals for all markets, including new coverage announcements.
6. Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management as needed.

Qualifications

Let’s Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

• The ability to communicate in French is required.
• A RIBO license is required. Candidates not yet licensed will be enrolled in the RIBO training course and must obtain their license within the first three months of employment.
• The completion or commitment to complete the following courses or equivalents: CIP Principles and Practice, Property 1, and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.

We also consider your potential. If you believe you have what it takes but your experience doesn’t exactly match, we encourage you to apply and share why you would be a great fit.

Additional Information

Some of the Perks We Offer :

We offer industry-leading pension and benefits, total reward programs, and comprehensive mental wellness supports to set you up for success both at work and outside of it. Here are some reasons you’ll love working here :

• Rewarding salary and bonuses that truly value your dedication
• Group benefits with 100% premium coverage (excluding LTD) starting on your first day
• Defined benefit pension plan for a confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Flexible work-from-home and hybrid options
• Opportunities for advancement

If you're interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive environment. We will provide accommodations for persons with disabilities upon request.

We value diversity, equity, and inclusion and are committed to continuous learning and evolution. We are an equal opportunity employer and encourage all qualified individuals to apply. Only shortlisted candidates will be contacted.

LI-Remote, #LI-Hybrid

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