Bilingual Customer Service Associate - Shift 9-5pm

Venus Aesthetic Intelligence; Toronto; On-site; CAD 50,000 - 55,000; Full time

Job summary

Join a dynamic team at an innovative company in the medical aesthetics industry as a Bilingual Customer Service Associate. This full-time role offers you the chance to deliver exceptional customer experiences while supporting various operational functions. You will interact with clients across North America, ensuring they receive the service they deserve. The ideal candidate is a self-motivated individual who thrives in a fast-paced environment and possesses strong problem-solving skills. With a comprehensive benefits package starting from day one, this opportunity promises to foster your professional growth in a vibrant and inclusive workplace.

Benefits

Comprehensive benefits package

Medical insurance

Dental insurance

Vision insurance

Life insurance

RRSP match

Flexible hours

Overtime opportunities

Qualifications

• Fluency in French is mandatory for this role.
• Grade 12 required; university/college education preferred.

Responsibilities

• Deliver superior customer experience and handle inquiries.
• Provide sales support and maintain customer accounts.

Skills

Customer Service

Problem-solving

Interpersonal Skills

Multitasking

CRM Experience

Fluency in French

Education

Grade 12

University/College Education

Tools

SalesForce

Microsoft Office

Adobe Products

Job description

Venus Aesthetic Intelligence provided pay range

This range is provided by Venus Aesthetic Intelligence. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,000.00/yr - CA$55,000.00/yr

Reports to: Senior Manager, Sales Operations and Customer Service

We have an exciting opportunity for a full-time Bilingual Customer Service Associate to join our growing team! Reporting to the Senior Manager, Sales Operations & Customer Service, our team provides unique value to our customers in the medical aesthetics industry. If you are a high-energy Customer Service professional who is looking to work with our customers to ensure they receive the service they deserve and you have the qualifications and skills required below, we’d love to hear from you!

What you’ll do:

• Deliver a superior and consistent customer experience.
• Handle all issues and concerns and respond to inquiries across North America including new businesses, customers, doctors, sales reps, and clinical staff.
• Provide monthly activation codes to all Service Agreement customers.
• Process orders, refunds, and exchanges.
• Front line support for all incoming Tech Support calls, including service case creation, troubleshooting, and liaising with Technical Support staff.
• Work closely with Marketing, Clinical Support, Logistics, and other teams as required or requested.
• Provide Sales support including contract generation and sales fulfillment.
• Maintain/upkeep of sales activity data, shipments, customer interactions, and customer accounts in required files/systems/databases.
• Work in a fast-paced environment that requires a high degree of multi-tasking.

What you’ll need:

• Grade 12 required, university/college education preferred.
• Fluent in French is mandatory.
• Display a professional, patient, and friendly attitude.
• Self-motivated individual who can work independently or as part of a team.
• Must be organized and able to multitask and prioritize workload.
• Past CRM experience an asset (SalesForce preferred).
• Functional knowledge and experience with Microsoft Office and Adobe products required.
• Superior interpersonal skills.
• Problem analysis and problem-solving skills.
• Attention to detail and accuracy.
• Willingness and ability to work shift work (9 am-5 pm) and overtime as per business demands.
• Perform related duties in keeping with the purpose and accountabilities of the job.

Additional Requirements:

• Ability to work flexible hours, including some evenings and weekends as needed.

Compensation:

• Base salary range: CA$50,000 - CA$55,000
• Benefits: Comprehensive package starting on Day 1, covering medical, dental, vision, life insurance, and RRSP match, among other benefits.

What you will be part of – our Venus Culture

Venus believes in pushing boundaries while embracing creativity and innovation. Our employees are a critical part of our company’s performance and are at the core of its success. At Venus, we rely on our employees, customers, and industry professionals worldwide to continuously improve and deliver on our promises. We ensure everyone operates with shared values and vision. Venus promises to give you Endless Opportunities, foster Innovation, and deliver a Best-In-Class offering.

Venus is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. We are committed to accommodating persons with disabilities and provide accommodations upon request during each stage of the recruitment process.

About Venus Concept

Venus Concept is an innovative global medical aesthetic technology leader with a broad product portfolio of minimally invasive and non-invasive medical aesthetic and hair restoration technologies, reaching over 60 countries and 10 direct markets. Our product portfolio includes aesthetic device platforms such as Venus Versa, Venus Legacy, Venus Viva, and others, as well as hair restoration systems like NeoGraft and ARTAS iX. Supported by leading healthcare investors, Venus Concept continues to grow and innovate in the industry.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Medical Equipment Manufacturing

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