Bilingual Customer Service and Office Assistant

People Corporation; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in consulting services seeks a Bilingual Customer Service and Office Assistant to support its Pension Team. The successful candidate will manage client interactions, ensure seamless service delivery, and handle office administration in a dynamic environment. Fluency in English and French, along with strong customer service skills, is essential for this role.

Qualifications

• Fluent in English and French.
• 6 months experience in a customer support role.
• Knowledge of customer service principles.

Responsibilities

• Provide exceptional customer service in person and over the phone.
• Maintain records of customer interactions and transactions.
• Organize and maintain filing systems for physical and electronic files.

Skills

Communication

Customer Service

Organizational Skills

Detail Oriented

Stress Management

Education

High school diploma or equivalent

Job description

Bilingual Customer Service and Office Assistant

The Bilingual Customer Service Representative & Office Assistant plays a dynamic role in supporting the department’s operations through administrative tasks and direct client interactions. Acting as a Customer Service Representative & Office Assistant, this individual addresses client inquiries, resolves concerns, and ensures a seamless experience.

As a key member of the Pension Team, the Client Representative Assistant reports to the Pension Department Manager and serves as the first point of contact for members. This role involves handling live calls, triaging requests, and providing timely assistance to ensure efficient service delivery.

This position is ideal for someone who thrives in a client-focused, fast-paced, detail-oriented environment and is committed to delivering exceptional service.

The Bilingual Customer Service And Office Assistant Will

• Provides exceptional customer service to customers by handling all questions and concerns in a professional, and timely manner both in person and over the phone,
• Refers unresolved customer queries or complaints to appropriate staff members or subject matter expert for further assistance or investigation,
• Maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken using the department’s case management system,
• Maintains security and confidentiality of member records.

Office Administration

• Prints and prepares outgoing mail daily,
• Receives, scans, and logs incoming mail / deliveries daily,
• Organizes and maintains filing system (both physical and electronic files),
• Supports both the assistant and customer service representative during leaves,
• Utilizing basic word processing, spreadsheet, and database computer applications.
• Reports directly to Pension Department Manager,
• Works cooperatively as a member of the Pension Department to provide superior customer service to customers
• Receives guidance and direction from Senior Team members and Pension Department Manager.

To be successful as a Bilingual Customer Service and Office Administrator you will need :

• Excellent verbal and written communication skills fluent in both English and French
• Knowledge of customer service principles and practices
• Able to handle and resolve customer complaints or difficult situation with tact and diplomacy
• Adaptable
• Strong organizational and time management skills
• Detail oriented
• Able to work in a busy team environment
• Able to handle stressful situation appropriately

All-star Candidates Will Have

• High school diploma or equivalent
• 6 months or more experience in a customer support role
• Previous experience in office administration and clerical processes

Coughlin & Associates Ltd. is a premier independent firm specializing in group benefits and pension consulting and administration. With offices in Ottawa and Winnipeg, we provide comprehensive services to a wide range of clients, including corporations, unions, and public service organizations across Canada.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to [e-mail]

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Bilingual Customer Service • Ottawa, ON, Canada