Bilingual Customer Service Agent

Dye & Durham; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

A global leader in legal technology is seeking a Bilingual Customer Service Agent to join their Financial Solutions team in Montreal. You will handle client queries from lawyers, notaries, and financial institutions, ensuring strong relationships and timely resolutions. Ideal candidates possess bilingual skills, customer service experience, and the ability to work independently in a fast-paced environment. Benefits include competitive salary and wellness programs.

Benefits

Competitive salaries

Healthcare

Pension

Company discounts

Wellness programs

Paid days off for moving or volunteering

Qualifications

• Previous experience in customer service or clerical roles; call center experience is a plus.
• Ability to adapt to changing priorities effectively.
• Willingness to work shifts on a rotating schedule.

Responsibilities

• Assist with profile management and system walkthroughs.
• Liaise with other departments to resolve queries within SLAs.
• Manage inbound and outbound calls.

Skills

Bilingual in English and French

Excellent customer service

Interpersonal skills

Problem-solving skills

Analytical skills

Ability to work independently

Job description

Description

We are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Bilingual (French / English) Customer Service Agent, you will utilize your communication skills and take initiative in supporting our Financial Solutions software products.

You will work in a fast-paced environment, handling queries via email, phone, and fax from clients including lawyers, notaries, and financial institutions, using our services: Unity Lender Centre, Tax Pay, and Bill Pay.

Key Responsibilities

• Assist with profile management, system walkthroughs, file maintenance, and payment/credit inquiries while maintaining strong client relationships by handling concerns promptly and professionally.
• Accurately record all customer queries in our in-house IT systems.
• Liaise with other departments to ensure all queries are resolved within strict SLAs.
• Provide advice and technical support on all products and services.
• Own the resolution of client escalations through proactive query management.
• Manage inbound and outbound calls.

Skills, Knowledge & Expertise

• Bilingual in English and French
• Previous experience in customer service or clerical roles; call center experience is a plus.
• Excellent customer service, interpersonal, and problem-solving skills.
• Ability to adapt to changing priorities effectively.
• Strong analytical skills with critical thinking ability.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Willingness to work shifts on a rotating schedule.

Job Benefits

At Dye & Durham, we aim to be visionaries! We support our employees' growth through internal and external training opportunities. Our benefits include competitive salaries, healthcare, pension, company discounts, wellness programs, and paid days off for moving or volunteering.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

Dye & Durham is a global leader in legal technology, providing integrated solutions for legal practice management, data insights, due diligence, and client onboarding. Trusted worldwide, we help law firms grow efficiently.