Bilingual Customer Service / Account Coordinator

Bilingual Customer Service / Account Coordinator

Salary: $60K - $62K

Benefits Included

Account Manager: Munir Jamal (mjamal@nevian.com)

Job Type: Full-time Permanent

Description

We are presently searching for a great Bilingual (English and French) Customer Service Representative for our client, a growing and global manufacturer in Vaughan. This individual will be completely fluent in both languages and have a minimum of 2 years customer service/A-Z order desk experience. This will be a hybrid role (2 days in office) after full training has been completed. You will receive full benefits after 3 months, including RRSPs and Pension with company match. Salary: $60K - $62K per year with great opportunities!

Responsibilities

• Ensure accurate and timely order and credit note entry.
• Prepare/check invoices and bills of lading for outgoing shipments.
• Monitor high priority orders to ensure timely and complete delivery.
• Act as a coordinator between sales and logistics, as well as other departments as needed (credit, production, planning, etc.).
• Work with buyers and Key Account Manager to arrange that back orders are created when necessary.
• Investigate short shipment fines as necessary for the credit department.
• Work closely with the shipping department.
• Accurately process large amounts of data when necessary.
• Coordinate with courier companies to ensure that purchase orders are delivered on time.
• Develop and maintain strong positive relationships and rapport with all key customers.
• Establish and adhere to customer call cycle for all assigned accounts to obtain orders.
• Deliver against KPI objectives as devised and communicated by Manager.
• Support new product launches through effective communication.
• Effectively track customer performance, relative to volume and assortment, and provide regular feedback on issues and opportunities.
• Respond to customer inquiries and requests.
• Perform other duties as required.
• Ensure internal and external customer satisfaction; achievement of KPI objectives.
• Be resourceful and operate independently in the completion of all tasks.
• Must be a self-starter.
• Strong attention to detail and accuracy.
• Professional, well-spoken telephone manner.
• Comfortable in a fast-paced environment.
• Knowledge of order processes for customer base.
• Understanding of supply chain management is an asset.

Qualifications

• Fluency in both English and French is a must.
• Customer Service / Order Desk & Sales Call experience.
• Ability to be resourceful and operate independently in the completion of all tasks.
• Must be a self-starter.
• Strong attention to detail and accuracy.
• Professional, well-spoken telephone manner.
• Comfortable in a fast-paced environment.
• Knowledge of order processes for customer base.
• Understanding of supply chain management is an asset.
• Technical or professional skills and knowledge required to perform the job effectively.