Bilingual Customer Service- 3rd Party Division

Transglobal; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Transglobal is seeking to expand its customer service team in Edmonton. The role requires a customer-focused attitude, problem-solving skills, and previous experience in a call center environment. Bilingualism in English and French is essential for communicating effectively with a diverse customer base. The selected candidate will enjoy a comprehensive benefits package, career growth opportunities, and a dynamic working environment.

Benefits

Flexible and comprehensive benefits package

Competitive remuneration package

Career progression potential

Employee discounts

Dynamic work environment

Qualifications

• Previous experience in a call centre or customer service environment.
• Professional phone and email etiquette.
• Bilingualism in English and French is required.

Responsibilities

• Provide professional service to customers and resolve issues on first contact.
• Follow up with customers to identify and support their needs.
• Maintain up to date knowledge of policies and products.

Skills

Attention to Detail

Communication skills

Customer-focused attitude

Analytical skills

Organizational skills

Bilingual (English & French)

Tools

Microsoft Office

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest service repair and installation company!

Responsibilities

• Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
• Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
• Follow up with customers to identify and support their needs
• Offer value-added solutions and promote customer loyalty by providing exceptional customer support
• Correspond with retailers and customers verbally and electronically
• Maintain up to date knowledge of new policies, procedures, and products
• Process routine clerical transactions in between calls
• Communication with TGS’ network of professional service providers

Qualifications

• Previous experience in a call centre or customer service environment required
• Professional phone and email etiquette
• Utmost discretion with confidential customer information
• Excellent data entry and keyboarding skills
• Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
• Strong attention to detail
• Superior organizational, and multi-tasking skills
• Strong analytical and decision-making skills
• Strong desire to take ownership and accountability of task completion
• Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
• Ability to work effectively with and without supervision
• Bilingual in French and English

Bilingualism (French, English – oral and written) is required for the frequent interactions with English and French-speaking customers within our stores, colleagues and/or internal partners/suppliers across Canada

Être bilingue (français, anglais – parlé et écrit) est nécessaire pour les interactions fréquentes avec les clients anglophones et francophones dans nos magasins, les colègues et/ou les partenaires/fournisseurs internes à travers le Canada

Why Transglobal

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at [e-mail]

Attach your CV and tell us why you would be a great fit at Transglobal!

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]