Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre

Air Canada; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Canadian airline is seeking a Customer Sales and Service Agent in Montreal. The role involves advising members on the Aeroplan program, booking flights, and providing exceptional customer service. Candidates must be bilingual in English and French, flexible with working hours, and possess strong communication skills. This position offers travel privileges and comprehensive health plans.

Benefits

Travel privileges after 28 weeks of service

Comprehensive health and dental plans

Training and development tools

Qualifications

• Availability to attend and pass full-time paid training program.
• Flexibility to work shifts including days, evenings, and weekends.
• Ability to find creative solutions to complex customer situations.

Responsibilities

• Advise members on maximizing the benefits of the Aeroplan program.
• Research, book, and reschedule flights.
• Support customers in using self-service platforms.

Skills

Customer service experience

Strong communication skills

Proficiency with computer applications

Self-motivated multi-tasker

Fluent in English and French

Education

High school diploma or equivalent

Job description

Location : Montreal, QC, Canada (Onsite)
Starting Salary : $17.75 / hour
Branch : Contact Centers
Category : Unionized (UNIFOR)
Job type : Full-time

The opportunity

As a Customer Sales and Service Agent in our Aeroplan contact centre, you are the voice of the Aeroplan program. You will be a trusted advisor in the travel and lifestyle world, guiding our members to fully utilize the benefits of the program.

If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.

What your day-to-day looks like :

Specifically, you’ll focus on these critical areas :

• Advise members on how to get the most out of the program
• Research, book, and reschedule flights
• Support customers in navigating the technologies used within the self-service platforms (website, mobile apps, customer sign-in, etc.)
• Enhance membership loyalty by promoting our partners
• Handle and resolve member concerns

Take a look at this video to find out more about the Customer Sales and Service Agent role: https://youtu.be/aTKy5mJ3fdE

Your benefits

As one of Canada’s leading employers, we offer a range of benefits including:

• Air Canada staff enjoy travel privileges for themselves and eligible persons after 28 weeks of service
• Comprehensive health and dental plans for you and your family
• Training and development tools to help unlock your full potential

Qualifications

Required skills and experience

This role is vital for our customer satisfaction. Here’s what’s key to ensure your success:

• High school diploma or equivalent
• Availability to attend and pass an approximately eleven-week full-time paid training program
• Flexibility to work shifts, including days, evenings, and weekends
• Ability to find creative solutions to complex customer situations
• Self-motivated multi-tasker capable of working independently with minimal supervision
• Proficiency with computer applications and online tools
• Strong communication skills
• Eligible to work in Canada

Linguistic Requirements

Fluency in English and French is required. Additional proficiency in languages such as Spanish, Korean, Japanese, Cantonese, or Mandarin will be considered a strong asset, especially for serving our diverse global customer base.

Preferred competencies

• Customer service experience in a call centre environment
• Previous experience in the travel industry
• Knowledge of computer applications and internet use

Let your career take flight

Don’t miss this exciting opportunity to be part of Canada’s largest airline’s growth and expansion. Join us and watch your career take flight.

Diversity and inclusion

Air Canada is committed to Diversity and Inclusion, striving to create an accessible and rewarding work environment that values employees’ unique contributions. We are an equal opportunity employer and welcome applications from all qualified individuals to reflect the diversity of our customers and communities.

Thank you for your interest. Only those selected for an interview will be contacted.