Bilingual Customer Logistics Representative

US Tech Solutions; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A global staffing firm is seeking a Bilingual Customer Logistics Representative for a 7-month contract in Toronto. This role requires managing customer interactions, processing orders, and ensuring compliance in the logistics process. Candidates should possess strong customer service experience, attention to detail, and proficiency in both English and French. A solid understanding of supply chain basics and systems like SAP is preferred.

Qualifications

• 3 years experience in Customer Service or a related role.
• Strong independent problem solving skills.
• Experience managing multiple priorities simultaneously.

Responsibilities

• Process standard and non-standard orders and credits.
• Respond to customer inquiries and resolve issues.
• Investigate and resolve customer claims within timelines.

Skills

Attention to detail

Communication

Problem solving

Bilingual (English / French)

Education

University degree or community college preferred

Tools

SAP

MS Office

Job description

Job Title: Bilingual Customer Logistics Representative
Duration: 07 months contract
Location : 19 GREEN BELT DRIVE / TORONTO / ONTARIO / M3C 1L9 / CANADA

Position Summary
The Customer Logistics Representative plays a critical role as the interface between customers and the company. They operate within a team environment and are responsible for processing orders and credits, investigating claims, coordinating returns, enforcing order fulfilment policies, and effectively communicating information.

Primary Responsibilites
• 25% Order and credit processing – process standard and non-standard or complex orders received via phone, email, fax or EDI, process credits
• 15% Returns – research and approve/deny customer returns ensuring adherence to policies
• 20% Customer inquiries and communications – respond to customer inquiries with varying levels of complexity and difficulty; ensure issues and problems are resolved appropriately and in a timely manner; communicate difficult or complex information to customers; use facts and data appropriately to address customer questions
• 15% Customer claims – investigate and ensure resolution of all customer claims within specified timelines; prepare reports and documentation to support the approval or denial of the claim; communicate decisions to customer
• 10% Tracking – maintain call and email logs; ensure completeness and accuracy of logs and perform analysis to support monthly reports and metrics
• 10% Reporting – prepare other reporting related to Narcotic orders, month-end and returns
• 5% Professional and Personal Development – create and achieve goals and objectives; active participation in Goals & Objectives discussions and the 5 conversations

Qualification Education and Experience
• University degree or community college preferred
• 3 years experience in Customer Service or a related role preferably in the healthcare/pharmaceutical industry
• Strong attention to detail, accuracy and process adherence
• Experience in managing multiple priorities simultaneously
• Excellent interpersonal and communication skills – verbal and written
• Strong independent problem solving skills; able to apply judgment in handling complex and sensitive inquiries and issues
• Understanding of the order to cash cycle, and supply chain basics
• Strong focus on compliance Technical competency requirement
• Strong aptitude for systems and experience with SAP preferred
• Bilingual (English / French)
• Highly proficient in MS office applications, including advanced Excel skills
• Skilled in analytics, data communication
• Working knowledge of SOX, GMP and Healthcare Compliance requirements

Top Three Skills: Experience in Customer Service and/or S/4, strong aptitude for systems & process, bilingual

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:
Name: I.Prudvi kumar
Email:[e-mail]
Internal Id:25-41674