Bilingual Customer Experience Representative (Occasional) - Shediac (252614-67)

Cannabis NB website; Shediac; On-site; CAD 26,000 - 36,000; Part time

Benefits offered by this job

Employee Assistance Program

Health Spending Account

Job summary

Cannabis NB is seeking a Bilingual Customer Experience Representative (Occasional) in Shediac to assist customers with product selection and inquiries. You will engage in consultative conversations and provide accurate product information while promoting safety and responsible consumption.

The role requires bilingual proficiency in English and French, a customer-focused approach, and availability for days, evenings, and weekends.

Qualifications

• Bilingual in both official languages (required).
• Professional, dependable, and flexible with days, evenings, and weekends.
• Age 19 or older.

Responsibilities

• Welcome customers and assist them in finding products.
• Engage in consultative conversations to understand preferences and needs.
• Share clear, accurate information about Cannabis NB products.
• Promote safe, socially responsible consumption.
• Build expertise through ongoing training and learning.

Skills

Bilingual (EN/FR)

Customer service

Active listening

Communication

Team collaboration

Adaptability

Education

Post-secondary education

Job description

Bilingual Customer Experience Representative (Occasional) - Shediac (252614-67)

Bilingual Customer Experience Representative (Occasional) - Shediac (252614-67)

Customer Experience Representative (Occasional)
Cannabis NB

Cannabis NB is New Brunswick’s trusted retailer for the responsible, safe, and educational delivery of cannabis products across the province.

Our Goal: To deliver a world-class customer experience rooted in knowledge, care, and safety.
Our Mission: To provide access to quality-assured products while empowering customers through meaningful conversations and accurate information.
Our Mandate: To support public education and harm reduction by promoting socially responsible cannabis use across the province.

We are passionate about creating an exceptional customer experience - one built on great conversations, high-quality products, and a knowledgeable team that genuinely cares. If you’re excited about working in a fast-evolving industry and helping shape positive customer interactions every day, we’d love to meet you.

About the Role

As a Customer Experience Representative, you’ll be part of a collaborative, customer-focused team. You will:

• Welcome customers and support them in finding products that fit their needs
• Engage in thoughtful, consultative conversations to understand preferences
• Share clear, accurate information about our products
• Promote safe, socially responsible consumption
• Build your expertise through continuous training and learning

You’ll be a great fit for this role if you:

• Are inquisitive and eager to learn, adapting positively as the industry evolves
• Take a customer-focused approach, actively listen, and communicate with confidence
• Enjoy working as part of a supportive, collaborative team
• Are committed to social responsibility and public education
• Are professional, dependable, and flexible with days, evenings, and weekends
• Are 19 years of age or older
• Are bilingual in both official languages (required)
• Have post-secondary education (asset)
• Bring supervisory experience (asset)

What We Offer

• $22.38 per hour (inclusive of 4% vacation pay and 4% holiday pay)
• Flexible, occasional hours (no minimum guaranteed)
• Employee Assistance Program
• $1000 Health Spending Account after successful completion of a 6-month probationary period
• Opportunities for continuous learning, skill-building, and professional development

Candidates selected for further consideration will participate in a competency-based selection process and may be required to complete additional assessments.

Cannabis NB is proud to be an equal opportunity employer. We are dedicated to reflecting the diverse communities we serve and strive to maintain an inclusive environment where employees feel safe, respected, and supported.