Bilingual Customer Experience Representative

TIGER Drylac North America; Guelph; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join the TIGER Family at TIGER Drylac North America, a leading company committed to customer excellence and diversity. We are looking for passionate individuals with a High School diploma and customer service experience to enhance our team. Ideal candidates are fluent in French and English, possess strong organizational skills, and have a pleasant phone demeanor. You'll thrive in a supportive work environment that values inclusion and continuous improvement.

Qualifications

• 3+ years’ experience in Customer Experience.
• Pleasant and professional phone etiquette.
• Fluent in French and English.

Responsibilities

• Provide excellent customer service.
• Assist customers with inquiries and issues.
• Organize and manage tasks efficiently.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Attention to detail

Fluency in French

Fluency in English

Education

High School Diploma or GED

Tools

Microsoft Office

SAP

Job description

Are you looking for a great place to work where you can make a difference? TIGER Drylac is the perfect place for you.

Join our TIGER Family! We don't just hire to fill a position; we hire to expand our family. #joinTIGER

Required Qualifications:

• High School Diploma or GED
• 3+ years’ experience in Customer Experience
• Fluent in French and English
• Excellent customer service and interpersonal skills
• Pleasant and professional phone etiquette
• Strong organizational skills with the ability to multitask and attention to detail
• Proficient in Microsoft Office (Word, Excel, Outlook)
• SAP knowledge is a plus

TIGER Drylac Canada, Inc. is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by law.

This policy applies to all employment practices including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Hiring decisions are based solely on qualifications, merit, and business needs.

SPECIAL ACCOMMODATIONS FOR APPLICANTS

If you are unable or limited in your ability to use our online application process due to a disability, you may request a reasonable accommodation by emailing [e-mail] with "Accommodation Needed" in the subject line.

WHAT CAN YOU EXPECT?

Once we receive your request, we will contact you regarding next steps and discuss what accommodations are reasonable. Your information will be shared only with individuals involved in processing your request.