Bilingual Customer Experience and Marketing Coordinator (French-Canadian and English) Customer [...]

Fenix Outdoor AB; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

Fjällräven seeks a bilingual team member for customer experience and marketing. Based on-site in Calgary, you'll support French Canadian users, engage with customers, and enhance marketing materials. Ideal candidates are fluent in French and English, detail-oriented, and passionate about outdoor adventures.

Benefits

Health Insurance

RRSP/DPSP Retirement Plan

Generous paid holidays

Product discounts on Fenix Outdoor brands

Opportunities for personal and professional growth

Sustainability-focused workplace

Qualifications

• Must be fluent in French Canadian and English with strong verbal/written skills.
• Proficient in Microsoft Office; familiarity with retail brands preferred.
• Strong communication, organizational skills, and attention to detail are required.

Responsibilities

• Respond to customer inquiries in French and English.
• Review French content for accuracy and cultural alignment.
• Manage incoming inventory and product listings for resale.

Skills

Fluency in French Canadian

Fluency in English

Organizational skills

Attention to detail

Tools

Microsoft Office

Zendesk

Job description

Fjällräven has an opportunity for a bilingual team member to support our customer experience and marketing efforts for French Canadian-speaking gear users in Canada. Based on-site at our Calgary Distribution Center, this full-time role is ideal for someone who is passionate about language, communication, and creating great customer experiences.

The expected compensation is CA$45,000-$55,000 annually ($21.63-$26.44 hourly), with direct support from the Customer Experience Manager and dotted-line collaboration with our Marketing team.

WHAT YOU WILL DO

Customer Experience

• Respond to customer inquiries via email, phone, and live chat in both French and English
• Deliver helpful, brand-aligned service that reflects our outdoor heritage and values

Marketing Translation & Quality Assurance

• Review and refine French-language content for accuracy, tone, and cultural alignment
• Collaborate on translated materials for signage, packaging, digital marketing, and web content
• Provide feedback to improve consistency across channels

Regional & Cross-Functional Support

• Assist in regional marketing support for Québec wholesale accounts (e.g. POS signage, sell-in tools)
• Coordinate asset delivery timelines and translation workflows with internal teams

Pre-Loved Program Support

• Manage incoming inventory, categorize and photograph products, and upload listings to our peer-to-peer resale platform

WHO YOU ARE

Experience and Technical Skills

• Fully fluent in both French Canadian (Québécois) and English, with strong written and verbal skills in each
• Skilled communicator with strong organizational abilities and attention to detail
• Proficient in Microsoft Office
• Familiarity with Zendesk and/or retail brand experience is a plus

Traits and Attributes

• Culturally aware and detail-oriented, with a customer-first mindset
• Team-oriented, collaborative, and comfortable in cross-functional settings
• Proactive, solution-focused, and eager to contribute across a variety of tasks

WHAT WE OFFER

Click here to learn more about Fjällräven benefits like:

• Health Insurance
• RRSP/DPSP Retirement Plan
• Generous schedule of company-paid holidays
• Product discounts on all Fenix Outdoor brands
• A stimulating work environment with passionate, enthusiastic co-workers
• Opportunities for personal and professional growth that will elevate your career
• A company that treasures sustainability and acts to create future stewards of nature
• Industry discounts and more…

ABOUT US

For over 60 years, Fjällräven has been committed to inspiring people to spend more time in nature through high-quality outdoor gear. We design products with a focus on longevity, sustainability, and performance, ensuring they can be passed down through generations. As we expand our North American presence, we seek team members who are passionate about outdoor adventure, responsible business practices, and delivering exceptional customer experiences.

Ready to apply? Submit your brief application online to be considered for our team! Please submit application and materials in English.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.