Bilingual Customer Content Specialist

Cision; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Cision is seeking a press release coordinator based in Toronto who will process, format, and distribute client press releases. The ideal candidate should have a background in Journalism or Communications, with strong customer service and communication skills, fluent in both English and French.

Qualifications

• 1+ year experience in customer service or coordination, editing preferred.
• Fluency in English and French valued, with strong communication skills.

Responsibilities

• Process and format client press releases for distribution.
• Ensure compliance with content guidelines and manage client communications.

Skills

Attention to detail

Interpersonal skills

Communication skills

Education

High school diploma plus post-secondary certificate in Journalism or related field

Tools

MS Office

HTML

Photoshop

Job description

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

Objective

This job receives, formats and processes client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives.

Key Accountabilities

1. Orchestrates and executes the efficient processing of client press releases including but not limited to; receives and validates content to ensure compliance with content acceptability guidelines, formats pictures, videos, validates hyperlinks and edits / modifies press releases on the website (CMS) in English and French

2. Disseminates press releases to the media via Canada Newswire distribution networks.

3. Posts press releases on various platforms inclusive of Social Media sites.

4. Coordinates international distribution of press releases with our international affiliates.

5. Acts as the point of contact for clients requesting distribution and translation services. Provides advice to clients as appropriate. (. SEO counseling)

6. Dispatches and assigns client requests to the CCS team based on priority level (rotating basis).

7. Assists in onboarding / training new clients on the Online Member Centre platform (after hours support).

8. Partners with internal stakeholder teams to mitigate and resolve customer service challenges.

9. Performs other duties as required.

Requirements

Qualifications

• High school diploma (or equivalent) plus a recognized post-secondary certificate in Journalism, Writing, Communications / PR or a related field is required.
• Minimum of 1 year of experience in customer service and / or coordination is required, with some experience in an editing role and an understanding of Canadian media landscape preferred.
• Basic knowledge of media communication such as earned, owned and paid media.
• Working knowledge of MS Office (including Excel, Word and Outlook) and basic knowledge of a CRM. Basic knowledge of HTML, Acrobat and Photoshop is an asset.
• Strong attention to detail, customer service and interpersonal skills required with a strong ability to perform tasks under pressure with tight deadlines.
• Solid oral and written communication skills, with in depth knowledge of grammar to edit press releases.
• Sales experience / training is an asset.
• Fluent in both English and French (asset in Toronto).

Create a job alert for this search