Bilingual Customer Care Specialist

Nevian Consulting & Placement Services Inc.; Canada; On-site; CAD 55,000 - 57,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Care Specialist to join their dynamic team. This full-time role involves delivering exceptional customer service to clients through various communication channels, including phone, web chat, and email. You will be instrumental in maintaining high standards of service while addressing inquiries and resolving issues with empathy and professionalism. The position offers a robust benefits package, including vacation time and a supportive work environment that encourages continuous learning and development. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Full benefits

RRSPs

3 weeks vacation

5 PPT days

Qualifications

• 3+ years in a Contact/Call Centre environment required.
• Excellent written and verbal communication skills in English & French.

Responsibilities

• Provide high standard customer service to clients and service providers.
• Answer inquiries via calls, emails, and chat in a timely manner.
• Resolve customer complaints professionally and efficiently.

Skills

Bilingual Communication (English & French)

Customer Service

Data Entry

Problem Solving

Multitasking

Attention to Detail

Tech-savvy

Team Collaboration

Education

Completion of Secondary School

College Diploma or Degree

Tools

Microsoft Office (Word/Excel/Outlook)

Adobe Reader

Internet Search Engines

Job description

Salary: $55K - $57K

Benefits Included

Contact: Account Manager Marijke Kanters at [e-mail]

Job Type: Full-time, Permanent

Description

Our client, a provider of quality healthcare insurance, is currently looking for a Bilingual Customer Care Specialist who will report to the Director. The Bilingual French Customer Care Specialist is responsible for responding to inquiries from clients through inbound calls, web chat, or email. We’re looking for candidates who can multitask and stay organized while providing superior customer service. You will be expected to be an active team member by supporting work efforts, providing feedback, and contributing to team productivity. This is a full-time, salaried role with eligibility for a robust benefit plan. Salary is $55K - $57K, Permanent Full-time, Monday to Friday, Hours: 8:00 am - 8:00 pm (8 am - 4 pm or 12 pm - 8 pm), 40 hours per week. Full benefits, RRSPs, 3 weeks vacation, 5 PPT days, and much more. Great organization!

Responsibilities

• Provide and maintain a high standard of customer service to client organizations, their families, and guardians as well as service providers.
• Answer incoming calls, respond to emails, and maintain chat communication regarding general inquiries, policy coverage, and/or claims in a timely, accurate, and relevant manner.
• Communicate appropriately based on the situation, using empathy and adjusting tone as needed in sensitive situations.
• Maintain accurate data entry; organize and work with detailed records to access, search, and retrieve information efficiently.
• Create accurate notes of each interaction in our database.
• Contribute to and maintain document management activities (filing & storing of documents, inventory, or research activities).
• Responsible for resolving customer complaints in a professional and timely manner.
• Liaise with other departments to solve queries as necessary.
• Actively engage in continuous learning and development, including expanding knowledge of the company's products & processes.
• Availability to be flexible to work a variety of shifts, on rotation, based on the needs of the business.

Qualifications

• Minimum of 3 years’ experience in a Contact/Call Centre environment.
• Excellent written communication skills with the ability to compose professional correspondence in English & French.
• Completion of Secondary School, College Diploma, or Degree, or equivalent combination of education and experience; insurance experience would be an asset.
• Excellent customer service attitude with an ability to demonstrate this while taking calls.
• Solid teaming skills to work collaboratively in a positive, energetic, and outgoing manner.
• Comfortable adapting to new situations with the ability to perform well, negotiate, and problem-solve in dynamic situations.
• A strong attention to detail with the ability to multi-task.
• Ability to maintain a high level of confidentiality of clients’ information.
• Tech-savvy with the ability to learn new computer systems and work with industry-related software programs.
• Experience using Microsoft Office (Word/Excel/Outlook), Adobe Reader, and Internet Search Engines (Google Chrome, Mozilla, IE).
• Excellent verbal & telephony skills with the ability to maintain a calm and professional demeanor.
• Ability to communicate in additional languages is an asset.