Bilingual Customer Care Representative (FR / EN)

Sporting Life; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Job summary

A retail company is looking for a Bilingual Customer Care Representative to provide exceptional service. You will handle inbound calls, understand customer needs, and maintain records. The ideal candidate will have retail or call center experience, strong bilingual communication skills, and a customer-oriented attitude. This is a full-time role, with availability required between 7 a.m. and 8 p.m., including weekends.

Qualifications

• Experience in retail and/or call centers, understanding customer urgency.
• Excellent communication skills in both languages, written and verbal.
• Adaptability to changing systems.

Responsibilities

• Manage large volumes of inbound calls and cases promptly.
• Identify customer needs and provide solutions.
• Achieve help desk KPIs measuring agent productivity.

Skills

Bilingual communication in French and English

Customer service orientation

Strong tech skills

Team player

Tools

Microsoft Office

Help desk tools

Job description

Bilingual Customer Care Representative (FR / EN)

Join to apply for the Bilingual Customer Care Representative (FR / EN) role at Sporting Life.

Position: Bilingual Customer Care Representative (FR / EN)

Posted: 6 days ago - Be among the first 25 applicants

Company: Sporting Life

Overview: As a Bilingual Customer Care Representative, you will provide exceptional customer service aligned with our Sporting Life Group Mission Statement, reporting to the Customer Service Manager.

Responsibilities:

• Manage large volumes of inbound calls and cases promptly.
• Identify customer needs regarding online orders and in-store experiences via email or phone and provide solutions.
• Keep records of all interactions in the appropriate database.
• Achieve help desk KPIs measuring agent productivity.
• Resolve issues causing delays in customer orders, such as incorrect addresses.
• Follow-up with logistics providers regarding delivery issues.
• Communicate with internal teams as needed.
• Review and update logs and reports as directed.
• Maintain a positive attitude with customers, co-workers, and vendors.

Qualifications:

• Experience in retail and/or call centers, understanding customer urgency.
• Excellent communication skills in French and English, both written and verbal.
• Customer service-oriented, team player.
• Strong tech skills and adaptability to changing systems.
• Intermediate proficiency in Microsoft Office.
• Familiarity with help desk tools and electronic communication channels.

Shift Details: Availability between 7 a.m. and 8 p.m., including weekends.

Additional Information:

• Entry-level position.
• Full-time employment.
• Industry: Retail and Fashion.

This job posting is active. Apply now to join Sporting Life's team.