Bilingual Customer Care Representative

Techtronic Industries North America, Inc.; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading power tools company in North York, Ontario, is looking for a Bilingual Customer Care Representative. This role involves addressing customer inquiries in both English and French through various channels. Candidates should possess exceptional communication skills and strong proficiency in Microsoft Office applications. The position offers extensive health benefits and a retirement savings plan with employer matching contributions. Apply to join a diverse and inclusive team focused on innovation and customer satisfaction.

Benefits

Extensive health benefits including vision and dental care

Retirement Savings Plan with Employer Matching Contributions

Competitive Base Salary

Paid time off and employee discount programs

Annual $500 Wellness Program allowance

Qualifications

• Must be bilingual in French and English.
• Exceptional written and oral communication abilities.
• Strong organizational skills and initiative.

Responsibilities

• Answer customer inquiries in English and French promptly.
• Provide customer support, including troubleshooting and assistance.
• Handle escalated customer inquiries and disputes.

Skills

Bilingual communication in English and French

Exceptional communication skills

Computer skills including Microsoft Office

Organizational skills

Education

Post-secondary education or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

At TTI, people come for the opportunity and stay for the culture!

Bilingual Customer Care Representative

Techtronic Industries Inc.

Full-Time | Permanent | North York, ON (Canada)| E1

Job Description:

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee, RYOBI, and Hoover, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

Location: North York (Head Office)

POSITION DESCRIPTION

The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in both English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner.

What You Will Do:

• Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner.
• Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty.
• Handle escalated customer inquiries, disputes, and problems within department guidelines.
• Continually seek out ways to improve customer satisfaction.
• Develop sound Product Knowledge.

What You Will Bring:

• Must be bi-lingual (French/English)
• Post-secondary education or equivalent experience
• Exceptional communication skills – written and oral
• Initiative and strong organizational skills
• Must be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power Point

What You Will Benefit From

• Extensive health benefits, including vision and dental care
• Retirement Savings Plan with Employer Matching Contributions
• Competitive Base Salary
• Paid time off and employee discount programs
• Annual $500 Wellness Program allowance

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled