Bilingual Customer Care Agent

Accenture; St. Catharines; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their customer service team. In this role, you will be empowered to work independently while also collaborating with your team to provide effective solutions to customer inquiries. You will log requests, troubleshoot issues, and ensure accuracy in documentation. Your bilingual skills in French and English will be invaluable, as you will engage with a diverse customer base. If you have a passion for customer service and a desire to make a difference, this opportunity is perfect for you!

Qualifications

• 1+ year of experience in Customer Service and a High School Diploma.
• Bilingual in French and English with strong analytical and communication skills.

Responsibilities

• Log customer requests and troubleshoot to ensure accuracy.
• Monitor incident resolution and improve customer satisfaction.

Skills

Customer Service

Bilingual (French/English)

Analytical Skills

Communication Skills

Problem-Solving Skills

Teamwork

Time Management

Flexibility

Education

High School Diploma/GED

Job description

THE WORK: Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions and contribute in providing solutions to work related problems. Let's shape the future together!

Responsibilities:

• Log customer requests, troubleshoot, and document to ensure accuracy.

• Monitor and track incident resolution within the Service Level Agreement.

• Develop and maintain knowledge of customer and customer-specific business environment.

• Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

Basic Qualifications:

• 1 year of experience in Customer Service

• High School Diploma/GED in relevant field of studies.

• Bilingual (French/English)

• Previous experience in Banking or Payments Industry an Asset

Professional Skill Requirements:

• Proven success in contributing to a team-oriented environment.

• Excellent leadership, communication (written and oral), and interpersonal skills.

• Excellent analytical skills, decision-making ability, and problem-solving skills.

• Ability to multitask effectively and complete a variety of tasks concurrently.

• Ability to plan and use time effectively.

• Ability to work as part of a team.

• High level of flexibility.

• Client focused with a passion for Customer service.