Bilingual Customer Care Agent

Accenture; St. Catharines; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join Accenture as a Business Process Delivery professional, where you'll enhance customer satisfaction through effective service delivery and problem-solving. This role requires a dynamic approach with opportunities for growth, a competitive starting wage, bilingual language premiums, and a supportive environment. With an inclusive culture and opportunities for professional development, this position promises a rewarding career path.

Benefits

Sign on bonus of $1000

Language premiums of $4 for bilingual work

Permanent status after 6-12 months

Comprehensive total rewards package

Annual merit increases based on performance

Professional development training

Qualifications

• 1 year of experience in Customer Service required.
• Bilingual (French/English) necessary.
• Previous experience in Banking or Payments Industry is an asset.

Responsibilities

• Log and troubleshoot customer requests to ensure accuracy.
• Monitor resolution within Service Level Agreements.
• Identify root causes for customer dissatisfaction and suggest improvements.

Skills

Customer Service

Communication

Problem Solving

Analytical Skills

Team Collaboration

Education

High School Diploma/GED

Job description

Positions Based in St.Catharines, Ontario

JoinAccentureand help transform leading organizations and communities around the world.The sheer scale of our capabilities and client engagements and the way we collaborate,operateand deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Business Process Deliveryprofessionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-timequalityand overall continuous process improvement.

What sets us apart from other employers?

• We offer a $19.23 per hour starting wage and a $1000 signing bonus!

• $4 hourly language premium for handling bilingual (English and French) customer inquiries via email, webchat and/or calls!

• We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 – 12 months after starting with Accenture.

• Accenture has also been ranked a Canada Top Employer for 13 consecutive years.

What can you expect from us?

• Competitive hourly rate ($19.23 base to start)

• Language premiums of $4/hour for bilingual customer inquiries via email, webchat and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.

• Sign on bonus of $1000

• We offer permanent status with a comprehensive total rewards package(benefits, RRSP plan, and more!) after 6 to 12 months of strong performance

• Full-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.

• Annual merit increases based on performance

• Recognition for individual efforts

• Spacious workstations with updated technology platforms and equipment

• Supportive environment to assist with individual success

• Opportunities for continued self-development with access to extension online courses

• Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire

• Extensive post-training coaching and support for up to 3 months

• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

• Opportunity to give back to the community supporting local causes and volunteer efforts.

• NOC Code: 64409 (Teer Category 4)

THE WORK: Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions and contribute in providing solutions to work related problems. Let's shape the future together!

• Log customer requests, troubleshoot, and document to ensure accuracy.

• Monitor and track incident resolution within the Service Level Agreement.

• Develop and maintain knowledge of customer and customer-specific business environment.

• Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

Basic Qualifications:

• 1 year of experience in Customer Service

• High School Diploma/GED in relevant field of studies.

• Bilingual (French/English)

• Previous experience in Banking or Payments Industry an Asset

Professional Skill Requirements

• Proven success in contributing to a team-oriented environment.

• Excellent leadership, communication written and oral and interpersonal skills.

• Excellent analytical skills, decision making ability and problem-solving skills.

• High quality communication skills, both verbal and written.

• Ability to multitask effectively and complete a variety of tasks concurrently.

• Ability to plan and use time effectively.

• Ability to work as part of a team.

• High level of flexibility.

• Excellent verbal and written communication skills.

• Excellent Soft Skills.

• Client focused with a passion for Customer service .

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