Bilingual Customer Care Agent

Accenture; Fredericton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their dynamic team. This role offers the opportunity to work independently while contributing to team discussions and solutions. You will be responsible for logging customer requests, troubleshooting issues, and ensuring customer satisfaction. If you have a passion for customer service and possess strong analytical and communication skills, this position is perfect for you. Join a forward-thinking company where your contributions will help shape the future of customer engagement.

Qualifications

• 1 year of experience in Customer Service required.
• Bilingual in French and English is essential.

Responsibilities

• Log customer requests and troubleshoot issues to ensure accuracy.
• Monitor incident resolution within Service Level Agreement.

Skills

Customer Service

Bilingual (French/English)

Analytical Skills

Communication Skills

Problem-Solving Skills

Teamwork

Time Management

Education

High School Diploma/GED

Job description

THE WORK: Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions and contribute in providing solutions to work related problems. Let's shape the future together!

Responsibilities:

• Log customer requests, troubleshoot, and document to ensure accuracy.

• Monitor and track incident resolution within the Service Level Agreement.

• Develop and maintain knowledge of customer and customer-specific business environment.

• Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

Basic Qualifications:

• 1 year of experience in Customer Service.

• High School Diploma/GED in relevant field of studies.

• Bilingual (French/English).

• Previous experience in Banking or Payments Industry an Asset.

Professional Skill Requirements:

• Proven success in contributing to a team-oriented environment.

• Excellent leadership, communication (written and oral), and interpersonal skills.

• Excellent analytical skills, decision-making ability, and problem-solving skills.

• High quality communication skills, both verbal and written.

• Ability to multitask effectively and complete a variety of tasks concurrently.

• Ability to plan and use time effectively.

• Ability to work as part of a team.

• High level of flexibility.

• Client focused with a passion for customer service.