Bilingual Customer Account Representative

Broadridge; Toronto; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

A leading company in Financial Services seeks Client Account Representatives for their Toronto team. The role focuses on ensuring excellent customer service and managing client relationships in a fast-paced environment. Candidates must be bilingual in French and English, possess strong analytical skills, and be self-motivated. This hybrid position supports flexible work arrangements, combining in-office and remote tasks to adapt to client needs while maintaining high service levels.

Qualifications

• Excellent verbal and written communication skills in both French and English.
• Strong analytical and problem-solving skills.
• Self-motivated and passionate about customer success.

Responsibilities

• Responsible for customer satisfaction and service delivery.
• Conduct regular meetings with clients to review KPIs.
• Second level problem resolution and client relationship management.

Skills

Communication

Analytical skills

Customer service

Education

Bachelor or College degree

Tools

Microsoft Office

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are currently seeking Client Account Representatives for our Montreal and Toronto teams. The Client Account Representative is the focal point for delivery of Securities Industry Services (SIS) services to our clients and acts as the second level support for problem incidents, changes and service requests. We are looking for a few dynamic individuals, with a passion for helping others, that thrives in a fast-paced environment and enjoys being on the front line with customers.

Key Responsibilities:

• Responsible for working with internal teams and clients to ensure customer satisfaction

• Conduct regular meetings with clients to review KPIs and Service Levels

• Focal point for delivery of SIS services and SIS daily/monthly/year-end processing

• Second level problem resolution at the application level and technical/operations level

• Focal point to provide your client with updates for major incidents

• Client Relationship Management - managing Client expectations and satisfaction

• Client focal point for problem management, change management and client requests for services

• Build and maintain strong client relationships

• Find creative ways to improve processes/communication

• Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers

• Availability after-hours/weekends for major incidents and project implementations

• Management and reporting of SIS contracted Service Level Agreements

• Work efficiently in a multi-tasking environment where high attention to detail is required

Must have:

• Excellent verbal and written communication skills in both French and English

• Strong analytical and problem-solving skills

• Excellent customer service skills

• Technologically savvy, smart, sharp, willing to learn and grow

• Self-motivated, attentive listener, passionate about customer success

• Microsoft Office Skills - Word, Excel, PowerPoint

Preference will be given to individuals with:

• Bachelor or College degrees

• Financial services industry or Securities Industry knowledge/experience

• Completed or willingness to complete Canadian Securities Industry Course

• Previous customer support experience

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification
• Education verification
• Credit inquiry
• Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

#LI-Hybrid

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.