Bilingual CSR

Micronostyx is committed to providing Canadians with innovative and reliable products for Microbiology and Speciality Diagnostic testing. We are currently looking for a Bilingual Customer Service Representative (French/English) to join our customer care team.

The right person for this job will need to assist customers with incoming inquiries, provide customers information about products and services, take orders, and process returns. They will be the first line to resolve customer requests via phone, email, mail, or social media.

Objectives of this Role:

1. Process customer orders in a detailed and timely manner
2. Reach out to customers and verify account information.
3. Greet customers warmly and ascertain problem or reason for calling/emailing.
4. Assist with refunds, exchanges or directing phone calls and emails to the appropriate departments.
5. They may be asked to assist in other departments or special projects.

Skills & Qualifications

1. Organized and detail oriented
2. Minimum 2 years experience in Customer Service
3. College or University Degree is an asset
4. Must be Bilingual
5. Ability to work with Excel, Word, PowerPoint and Outlook
6. Experience with Traverse Open Systems an asset

Job Type: Full-time

Pay: $21.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Stittsville, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

START DATE: 03/01/2025