Bilingual Credit & Collections Supervisor

Fuze HR Solutions Inc.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an experienced Credit & Collections Supervisor to manage credit operations and oversee customer accounts in Etobicoke, ON. The role involves leading a team, making credit decisions, and ensuring compliance with policies. Candidates should have 5+ years in credit and collections and strong bilingual communication skills. This position offers a dynamic work environment and career development opportunities.

Qualifications

• Minimum 5 years of credit and collections experience.
• Minimum 1 year of supervisory experience in a similar environment.

Responsibilities

• Participate in hiring, training, and coaching of staff.
• Build partnerships with sales and customer service.
• Maintain positive customer relationships and resolve issues.
• Ensure compliance with credit policies and procedures.
• Monitor creditworthiness of existing accounts.
• Supervise the collections process.
• Collaborate with collection agencies for uncollectible accounts.

Skills

Fluent in French and English

Strong financial and credit analysis

Excellent communication skills

Ability to manage multiple priorities

Strong relationship management

Problem-solving and negotiation

Education

College diploma in Accounting or Finance

Certified Credit Professional (CCP) designation

Tools

MS Office

SAP R3

Job description

About the Role

Credit & Collections Supervisor

Location : Etobicoke, ON

We are seeking an experienced Credit & Collections Supervisor to oversee the credit and collections operations for an assigned group of customer accounts. This role will manage the credit approval process, monitor customer creditworthiness, and ensure the timely collection of outstanding receivables. The successful candidate will also lead a small team, build strong internal and external relationships, and contribute to the ongoing development of credit policies and procedures.

Key Responsibilities

• Participate in hiring, training, and coaching of credit and collections staff.
• Support team members to achieve departmental objectives.
• Internal: Build strong partnerships with sales, customer service, supply chain, and other departments to resolve issues related to deductions and delinquencies.
• External: Maintain positive customer relationships, make credit limit decisions, and resolve overdue account and deduction issues.
• Ensure compliance with all credit policies and procedures.
• Oversee audits, report results, and identify improvement opportunities.
• Review and approve credit applications within assigned limits.
• Monitor creditworthiness of existing accounts using payment history, financial data, and external reports.
• Supervise the collections process, including overdue follow-ups and payment negotiations.
• Review accounts receivable aging, mitigate risks, and prepare regular performance reports.
• Collaborate with collection agencies or legal teams for uncollectible accounts.

Education & Experience

• College diploma in Accounting or Finance.
• Certified Credit Professional (CCP) designation, or in progress, is an asset.
• Minimum 5 years of credit and collections experience.
• Minimum 1 year of supervisory experience in a similar environment.

Knowledge, Skills & Abilities

• Fluently bilingual in French and English (for bilingual positions).
• Strong financial and credit analysis skills.
• Excellent communication skills, written and verbal.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong relationship management skills, internally and externally.
• Proficiency with MS Office; SAP R3 experience is a strong asset.
• Proven ability to motivate, develop, and inspire a team.
• Strong problem-solving, negotiation, and decision-making abilities.

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