Bilingual Counselling Assistant

VentureTech Solutions; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

VentureTech Solutions is seeking a Customer Service Representative to work in a dynamic office environment in North York, Toronto. The role involves interacting with clients to provide solutions for consumer credit and personal finance issues. Ideal candidates will have strong communication skills, a high school diploma, and the ability to multitask effectively. This full-time position offers paid training and the opportunity to make a significant impact on clients' financial health.

Benefits

Paid Training

Qualifications

• High School diploma or equivalent required.
• Must have strong people skills and be able to communicate.
• Proficient in both English and French.

Responsibilities

• Interact with clients and creditors via phone calls, chats, and emails.
• Assist clients with their questions and provide solutions.
• Process caller requests and resolve follow-up items.

Skills

Strong people skills

Communication

Attention to detail

Multi-tasking

Self-motivated

Education

High School diploma or equivalent

Tools

MS Office applications

Job description

Job description

Customer Service Representative
Office is located in North York, Toronto

Summary for Customer Service Representative/Counselling Assistant

Work with the clients and mutual creditors of Consolidated Credit Counseling Solutions of Canada in the areas of consumer credit and personal finance.

Consolidated Credit works with consumers and their creditors to lower interest rates, lower monthly payments to help clients get out of debt faster. You can be part of this team working in a fast paced, multi-channel contact centre and make a difference every day.

Role Description for Customer Service Representative

As a Customer Service Representative, you will interact with clients and creditors via phone calls, chats, emails and portal communication assisting them with their questions and providing solutions to any problems they may encounter.

What to Expect:

• Processing caller requests.
• Helping callers understand account information.
• Providing issue resolution.
• Send educational material that are responsive to our callers' needs.
• Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds.
• Resolve creditor & or caller inquiries by making outbound calls.
• Any other tasks as assigned by the Supervisor.
• Handle Customer Service issues for clients.
• Paid Training

Minimum Requirements for Customer Service Representative

• High School diploma or equivalent
• Strong people skills and be able to communicate
• Knowledge and use of PC Systems and MS Office applications is a must
• Ability to work independently
• Self-motivated, willingness to constantly improve
• Attention to detail and be able to multi-task and prioritize work on a daily basis
• This position is in office
• Proficient in both English and French

By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. VentureTech Solutions, LLC provides recruitment services for Consolidated Credit Counseling Serivces of Canada.

Keywords: Customer Service, Client Services, Call Centre Representative, Customer Service, Client Services, Call Centre Representative, Customer Service, Client Services, Call Centre Representative, Customer Service, Client Services, Call Centre Representative

Job Type: Full-time

Work Location: In person
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