Bilingual Coordinator, Critical Incident Services

LifeWorks; Quebec; Remote; CAD 55,000 - 70,000; Full time

Job summary

A leading health services provider is seeking a Bilingual Critical Incident Coordinator to support clients following workplace tragedies. This remote role requires strong organizational skills and empathy, with responsibilities including crisis management and client intake services. Join a diverse team dedicated to improving workplace health and offering flexible benefits from day one.

Benefits

Generous vacation policy

Flexible benefits

Well-being account

Employer-contributed pension plan

Exclusive employee benefits and discounts

Qualifications

• Minimum two years of customer service experience.
• Ability to multitask and work efficiently.

Responsibilities

• Provide telephone intake services and assess needs.
• Manage team’s inbox and respond to email requests.
• Ensure timely support to clients in crisis situations.

Skills

Bilingual

Empathy

Organizational Skills

Crisis Management

Education

Post-secondary or college degree

Job description

Bilingual Critical Incident Coordinator

Location: Remote, Canada

Type: Permanent, Full-time

Our Team and Mission

At TELUS Health, we’re dedicated to building the healthiest workplaces by offering a range of services, including mental health support. Our Critical Incident team provides essential support following workplace tragedies or traumatic events across Canada.

Responsibilities

1. Provide telephone intake services, assessing needs and urgency, and assigning appropriate service providers.
2. Manage the team’s inbox and respond to global email requests.
3. Ensure timely support to clients, playing a vital role in crisis management.

Qualifications

• Post-secondary or college degree.
• Fully bilingual in English and French (oral and written).
• Minimum two years of customer service experience with demonstrated empathy.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong organizational and prioritization skills.
• Ability to handle crisis situations professionally and responsibly.
• Capable of working independently and collaboratively.
• Availability to work flexible shifts between 7am and 11pm (Eastern time), including weekends and weekdays.

Preferred Experience

• Experience in a call center environment.

Why Join TELUS Health?

• Generous vacation policy and flexible benefits from day one.
• Well-being account and mental health support funding.
• Opportunities for growth and internal promotion.
• Employer-contributed pension plan.
• Diversity and inclusion-focused work environment.
• Exclusive employee benefits and discounts.

Additional Notes

For Quebec candidates, English proficiency is required due to regular interactions and software use in English.

About TELUS Health

We are a customer-focused, innovative team committed to improving lives through technology and fostering a culture of diversity and inclusion. We support accommodation requests during recruitment and require COVID-19 vaccination for those working at our health centres.