Bilingual Coordinator Agent

Randstad Canada; Ottawa; On-site; CAD 44,000 - 48,000; Full time

Job summary

Randstad Canada seeks a Bilingual Customer Service Coordinator for their Ottawa office. The role involves delivering exceptional service to clients through phone and email communications, addressing their needs with professionalism. Candidates are required to be proficient in both French and English, with customer service experience, ideally in a call center environment. This position offers a starting wage of CAD 22/hour and emphasizes a team-oriented work culture with opportunities for permanency.

Benefits

Weekends off

Accessible by public transit

Possibility of Permanency

Team-oriented environment

Qualifications

• Customer service experience, particularly in a call center environment.
• Strong attention to detail and professionalism under pressure.
• Ability to obtain a government security clearance.

Responsibilities

• Provide relocation policy advice through planning sessions.
• Handle inbound & outbound calls, assisting clients with complex problems.
• Record detailed notes during planning sessions for future reviews.

Skills

Bilingual (French and English)

Customer Service

Organizational Skills

Interpersonal Skills

Problem-Solving

Job description

Are you a highly organized individual who loves coordinating and planning?

Do you thrive in fast-paced environments?

Do you have experience in a call center or other high-volume customer service setting?

If you answered yes, we have the perfect role for you!

We are currently seeking Bilingual Customer Service Coordinators to join our team in Ottawa!

In this role, you'll deliver exceptional service to customers over the phone and via email, ensuring their needs are met with professionalism and care.

• Must be located in Ottawa or Gatineau to apply

Advantages

• 22 / hour
• Monday-Friday, WEEKENDS OFF !
• Work hours from 8am-8pm
• Accessible by public transit
• Possibility of Permanency!
• Team oriented environment !

Responsibilities

• Provide relocation policy advice to customers through scheduled planning sessions
• Inbound & outbound calls, minimum 30 mins planning sessions
• Assist clients with solving complex problems
• Review files and make suggestions for future claims or projects
• Record detailed notes for each planning session in profiles for future review
• Effectively manage your time while working in a fast-paced environment

Qualifications

• Bilingual French and English is mandatory
• Must have customer service experience (preferably in a call center environment)
• Background in relocation services is considered an asset
• High attention to detail and ability to maintain professionalism under pressure
• Strong interpersonal and communication skills
• Strong organizational skills
• Must be able to obtain a government security clearance (reliability)

Summary

Please apply to this exciting opportunity by choosing one of the following options :

1) Apply directly to this posting

2) Directly on www.randstad.ca

3) Send your resume to [emailprotected] and add subject : Bilingual Customer Service Coordinator, Ottawa

Only those selected for interviews will be contacted.

Thank you for your interest in this position!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [emailprotected] to ensure their ability to fully participate in the interview process.

Create a job alert for this search