Bilingual Contracting Administrator (12 month contract)

Foresters Financial Services, Inc.; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A financial services provider in Toronto seeks a Bilingual Contracting Administrator for a 12-month contract. The role ensures producers and management are promptly contracted and licensed while providing top-notch customer service. Candidates must have strong communication skills and the ability to multi-task. Knowledge of Canadian and US contracting is a plus. This role offers an inclusive work environment with flexibility.

Qualifications

• Must have excellent written and verbal communication skills.
• Requires strong ability to multi-task under pressure and time constraints.
• Knowledge of producer and up-line contracting for both Canada and the US is an asset.

Responsibilities

• Administration of contracting and licensing for all distribution channels.
• Provide customer service support through our dedicated 1-800 line.
• Process new producer and up-line management contracting packages.

Skills

Excellent written and verbal communication skills

Strong ability to multi-task under pressure

Decisive with good judgment

Problem solving and analytical skills

Accurate keyboarding skills

Education

Post secondary diploma in a related field

Tools

Word

Excel

PMACS

Job description

Bilingual Contracting Administrator (12 month contract) page is loaded

Bilingual Contracting Administrator (12 month contract)

Apply locations Toronto time type Full time posted on Posted Yesterday job requisition id R-1974

Career Opportunity

Role Title

Bilingual Contracting Administrator (12 month contract)

Purpose of role

The Contracting Administrator is accountable for ensuring that producers and up-line management in all distribution channels are contracted and licensed promptly, as per established guidelines and service levels, in accordance with provincial and state laws. To provide customer service at established service levels to the various distribution channels by accurately answering questions and/or resolving contracting and licensing inquiries.

Job Description

Key Responsibilities

• Administration of contracting and licensing for all distribution channels, ensuring that all producers and up-line management are properly contracted, licensed and appointed, where applicable with state and/or provincial insurance departments.
• Provide customer service support through our dedicated 1-800 line. Phone support required on schedule and rotational basis.
• Responsible for processing of new producer and up-line management contracting packages.
• Review contracting package for completeness, following up on outstanding contractual requirements.
• Administer, review & adjudicate background checks within established approval guidelines, communicating with producer when necessary to obtain clarification regarding financial or criminal aspects on the background check report; make recommendation for exceptions or declines where appropriate.
• Process state appointments for producers and up-line management which permits them to sell for Foresters.
• Add and maintain accurate producer and up-line personal, contracting & licensing information on all applicable systems.
• When advised, process producer and up-line terminations on the systems, ensuring that the appropriate state/province is properly notified.
• Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to contracting and licensing issues, meeting established service level standards.
• Track and notify the producer and up-line regarding expiring licenses and update appropriate systems as necessary with new information.
• Track and notify the producer and up-line regarding expiring errors and omissions coverage and update system as necessary with new information.

Key Qualifications

• Post secondary diploma in a related field or equivalent experience.
• Must have excellent written and verbal communication skills.
• French written and verbal skills would be considered an asset.
• Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.
• Able to respond to constantly changing needs and schedules and to organize and prioritize workload.
• Decisive with good judgment/decision-making skills to act effectively in resolving contracting & licensing issues.
• Knowledge of producer and up-line contracting for both Canada and the US is an asset.
• Requires well-developed problem solving and analytical skills.
• Accurate keyboarding skills with good working knowledge of Word and Excel.
• Knowledge of PMACS and PMACS web portal would be an asset.
• Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm).

#LI-Hybrid

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [e-mail] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

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Foresters Financial is an international financial services provider with a unique history that began in 1874 when we set out to provide access to life insurance for average, working families. More than 150 years later, we provide life insurance, savings, retirement and investment solutions that help families achieve long-term financial health and security.