Bilingual Contracting Administrator (12 month contract)

Foresters Financial Services, Inc.; Old Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Bilingual Contracting Administrator for a 12-month contract. This role is pivotal in ensuring that producers and management are contracted and licensed promptly, adhering to provincial and state laws. You'll provide exceptional customer service, resolving inquiries and processing necessary documentation. Ideal candidates will thrive in a fast-paced environment, demonstrating excellent communication and analytical skills. Join a forward-thinking company that values diversity and inclusion, where your contributions will directly impact the efficiency of operations and support a collaborative team culture.

Qualifications

• Post-secondary diploma or equivalent experience required.
• Excellent communication skills, both written and verbal, are essential.

Responsibilities

• Administer contracting and licensing for all distribution channels.
• Provide customer service support via a dedicated 1-800 line.
• Process and review contracting packages for completeness.

Skills

Communication Skills

Multi-tasking

Problem Solving

Attention to Detail

Knowledge of Contracting

Keyboarding Skills

Analytical Skills

French Language Skills

Education

Post-secondary diploma in a related field

Tools

Microsoft Word

Microsoft Excel

PMACS and PMACS web portal

Job description

Bilingual Contracting Administrator (12 Month Contract)

Apply locations Toronto, Ontario

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R-1803

Career Opportunity

Purpose of Role

The Contracting Administrator is accountable for ensuring that producers and up-line management in all distribution channels are contracted and licensed promptly, as per established guidelines and service levels, in accordance with provincial and state laws. This role provides customer service at established service levels to the various distribution channels by accurately answering questions and/or resolving contracting and licensing inquiries.

Job Description

Key Responsibilities

• Administration of contracting and licensing for all distribution channels, ensuring that all producers and up-line management are properly contracted, licensed and appointed, where applicable with state and/or provincial insurance departments.
• Provide customer service support through our dedicated 1-800 line, with phone support required on a scheduled and rotational basis.
• Responsible for processing new producer and up-line management contracting packages.
• Review contracting packages for completeness, following up on outstanding contractual requirements.
• Administer, review & adjudicate background checks within established approval guidelines, communicating with producers when necessary to obtain clarification regarding financial or criminal aspects on the background check report; make recommendations for exceptions or declines where appropriate.
• Process state appointments for producers and up-line management which permits them to sell for Foresters.
• Add and maintain accurate producer and up-line personal, contracting & licensing information on all applicable systems.
• Process producer and up-line terminations on the systems when advised, ensuring that the appropriate state/province is properly notified.
• Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to contracting and licensing issues, meeting established service level standards.
• Track and notify the producer and up-line regarding expiring licenses and update appropriate systems as necessary with new information.
• Track and notify the producer and up-line regarding expiring errors and omissions coverage and update system as necessary with new information.

Key Qualifications

• Post-secondary diploma in a related field or equivalent experience.
• Excellent written and verbal communication skills.
• French written and verbal skills would be considered an asset.
• Strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.
• Able to respond to constantly changing needs and schedules and to organize and prioritize workload.
• Decisive with good judgment/decision-making skills to act effectively in resolving contracting & licensing issues.
• Knowledge of producer and up-line contracting for both Canada and the US is an asset.
• Well-developed problem solving and analytical skills.
• Accurate keyboarding skills with good working knowledge of Word and Excel.
• Knowledge of PMACS and PMACS web portal would be an asset.
• Ability to work within the hours of Insurance Operations (8:00 am – 8:00 pm).

Equal Opportunity Employment and Inclusion – At Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [e-mail] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.