Bilingual Compliance Coordinator

Colonial Group; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Colonial Group in Toronto, Ontario seeks a Compliance Coordinator to coordinate contract administration, PCO workflows, and business and legal compliance across partners and franchisees. The role includes managing invoicing, SOP adherence, and education initiatives to keep partners and United employees compliant.

The position requires building education programs, maintaining documentation, and ensuring timely onboarding and training for new partners while supporting analytics and data integrity

Qualifications

• Experience coordinating contract administration and compliance.
• Ability to manage invoicing and SOP adherence.
• Experience with franchisee administration.
• Strong documentation and training development.
• Ability to work under pressure and manage priorities.

Responsibilities

• Coordinate contract administration for all contracts within service standards.
• Participate in annual contract audits/reviews with legal team.
• Manage PCO administration: onboarding partners and invoicing setup.
• Assist in obtaining business registrations, liability insurance, background checks and other compliance docs.
• Oversee ongoing business & legal compliance documentation and training for partners.
• Lead online compliance training and onboarding communications for new partners.
• Coordinate invoicing and ensure timely remittance to partners; liaise with Accounts Payables.
• Support recruitment with collection of compliance documents for partner leads.
• Ensure Salesforce data integrity and run compliance analytics to support departments.
• Administer Franchisee compliance documents for the franchise model.
• Communicate with partners regarding invoices, compliance gaps, and documentation.
• Participate in SOP development and review with COO.
• Address health & safety compliance and other related duties as required.

Skills

Compliance

Contracts

Data analysis

Communication

Tools

Salesforce

Job description

Job Summary

The Compliance Coordinator is responsible for coordinating all Partner (Sub-Contractor) Contract administration; PCO administration; Business & Legal Compliance; Invoicing; Managing and adhering to SOPs; Education and awareness building to Partner (Sub-Contractor) and United employees on proactive Compliance mgmt. In addition, also responsible for managing Franchisee Administration.

Duties and Responsibilities

• Contract Administration: Responsible for ensuring accurate and timely administration of all contracts within prescribed service level standards.
• Annual Contract Audits/Reviews: Participate in annual reviews of existing contract with legal team.
• PCO Administration: Responsible for new contract for incoming Partners, set up invoicing.
• Business & Legal Compliance Documentation: Support acquiring all business and legal compliance documentation: Business Registration; Liability Insurance, Background checks, Hiring Packages, Uniforms, ID Badges, Sweep Logs. Responsible for acquiring Workers Compensation/CNESST/HST/GST for Finance Team and or any other compliance documents required by United or Customers.
• Business & Legal Compliance Management: Responsible for ongoing management of the following Business compliances:Business Registration; Liability Insurance and Compliance Training for Partners and their employees.
• Online Compliancy Training: Send onboarding training requirements via hiring/onboarding packages to all new Partners. Support Partner Support & Learning specialist to ensure correct documentation is in SF and or support by following up with Partners to see they are compliant.
• Invoicing: Coordinate with the Account Management & Partner relations & learning teams and Partners to ensure all Partner Invoices received are accurate and avoid duplication before forwarding to Accounts Payables department for processing. Ensure Invoicing processing timelines are met monthly. Send remittances to partners.
• Partner Recruitment Support: Support recruitment team with collection of business compliance documentation for all potential partner leads as per recruitment team request, as needed.
• Data Integrity (Salesforce/Background checks): Ensure all relevant Partner information are added into systems accurately in a timely manner.
• Analytics: Analyze data, develop and generate reports to better support other departments to proactively manage compliances and avoid deductions to Partners.
• Franchisee Administration: Responsible for administering all required compliance documents for Franchisee Model.
• Partner Communication: Responsible for all Partner communication regarding Invoices, Compliances Deficiency and or collection of Compliances; Deductions; Uniforms, ID badges, Contracts etc.
• Other Processes Administration: Responsible for the following other processes: Customer Credit Specs (e.g. No-Shows; Damages; Poor Service).
• Training & Education: Create education and training plans to better compliance adherence and manage risk proactively.
• SOP Development & Review: Participate in SOP development and reviews with COO annually.

Additional Responsibilities:

• Perform all daily functions in alignment with company mission, vision, values.
• Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.
• Protect company assets from damage and misuse.
• Perform other related duties as may be required from time to time.

Job Requirements and Expectation

• Available to address all administrative and compliance needs and concerns in a timely manner.
• Ability to deal with high level of stress and solve problems as they arise.