Bilingual Collections Specialist- 12 month contract (JULY START)

Convergint; Laval; On-site; CAD 52,000 - 56,000; Full time

Job summary

A leading company in Laval is seeking a Bilingual Collections Specialist for a 12-month contract starting in July 2025. The role involves managing overdue client accounts, ensuring timely payments, and providing exceptional customer service. Candidates should be fully bilingual in English and French, with a strong background in collections and accounting. The company offers a supportive environment with various benefits, including paid time off and comprehensive health plans.

Benefits

Company Holidays and Paid Time Off

Immediate comprehensive benefit plan

Employer contribution to RRSP

Work environment committed to safety

Colleague Assistance Program

Tuition reimbursement

Corporate Social Responsibility Day

Qualifications

• Minimum of two years’ experience in bookkeeping or accounting.
• Fully Bilingual in both French and English.

Responsibilities

• Daily follow-up for payment on overdue client accounts.
• Actively monitoring collections portfolio and completing timely follow-ups.
• Working with Projects teams to ensure visibility on past due clients.

Skills

Bilingual

Customer Service

Attention to Detail

Interpersonal Skills

Organizational Skills

Education

College diploma or certificate in Business Administration or Accounting

Tools

Microsoft Outlook

Excel

Word

Power Point

Job description

Bilingual Collections Specialist- 12 month contract (JULY START)

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Bilingual Collections Specialist- 12 month contract (JULY START)

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This range is provided by Convergint. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$52,000.00/yr - CA$56,000.00/yr

Convergint is currently recruiting for a team-oriented, results-driven, Bilingual Collections Specialist (EN/FR) to join our amazing culture in our Laval location. As the Collections Specialist, you will be responsible for the daily follow-up for payment on all overdue client accounts, escalation of overdue items to key personnel including supervisor/ management teams and developing contacts within AP departments of our customer base.

• This role will start in July 2025*
  
  

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide

What you’ll do with “Our Training and Your Experience”

• Day-to-day review of client accounts, including reconciliation, dispute identification and resolution.
• Actively monitoring collections portfolio and completing timely follow ups to our customer base.
• Develop contacts within accounting departments of our customer base to gain a better understanding of how our customers operate and how we can provide the highest level of customer service.
• Identifying anomalies, providing business areas with feedback and support, working directly with collections supervisor in monitoring and providing accurate feedback to enable cost effective and timely decisions.
• Working with Projects teams, sales & management teams to ensure visibility on past due and high-risk clients.
• Assist with providing all required backup and documentation for legal escalations.
• Following collection processes and procedures in a professional manner, to maximize recovery and minimize debt.
• Completion of Statutory Declarations/ Quittance documents.
• Actively participate in scheduled project & service collections meetings based on portfolio with key colleagues, providing necessary feedback and requested actions.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
• Completes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
• Communicates effectively with and works with other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Keeps up to date and informed on all company policies.
• Always Presents a professional image of Convergint Technologies in appearance and behavior
• Performs other duties and responsibilities as requested or required.
  
  

What You’ll Need

• Fully Bilingual in both French and English
• Good interpersonal and verbal communications skills and ability to deal with a wide cross section of people both internal and external to the business.
• Good Microsoft Outlook, Excel, Word, and Power Point skills.
• Good financial analytical skills including cost control and ability to interpret financial reports.
• Good proficiency in collections and financial processes
• Strong customer service skills.
• Strong attention to detail and results focused.
• Strong team orientation.
• Strong organizational/time management skills.
• Strong proficiency with financial software packages
• Flexibility to adapt to changing priorities and direction in a dynamic work environment.
  
  

Requirements

• College diploma or certificate in Business Administration or Accounting preferred; relevant experience will also be considered.
• Minimum of two years’ experience in a bookkeeping or accounting environment. Previous accounts receivable/ collections experience is required.
• Minimum of one years’ experience in a construction environment.
• Working knowledge of legal requirements and processes preferred.
  
  

Company Benefits And Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Employer contribution to RRSP
• Work environment committed to safety
• Colleague Assistance Program
• Tuition reimbursement
• Corporate Social Responsibility Day
• And much more…
  
  

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

#MTL

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Security and Investigations

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