Bilingual Collections Representative

SPECTRAFORCE; Montreal; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading company seeks a Bilingual Early Stage Associate in Collections for a 6-month contract in Montreal. The role involves handling delinquent accounts and providing solutions while working in a collaborative and supportive environment. Candidates will benefit from flexible work schedules and growth opportunities.

Benefits

Flexible work schedules

Opportunities for learning and growth

Qualifications

• 6 months of previous call center experience required.
• Proven ability to work effectively in a fast-paced environment.
• Motivated with a strong attention to detail.

Responsibilities

• Perform inbound/outbound collections calls regarding overdue payments.
• Negotiate payment arrangements with clients.
• Document all activity details in appropriate systems.

Skills

Strong communication and writing skills

Basic understanding of Consumer Collections

Intermediate knowledge of Microsoft Office

Strong negotiating skills

Ability to multitask and prioritize workload

Tools

Microsoft Office

Job description

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Position Title : Bilingual Early Stage (ESOP) Associate in Collections

Duration : 6 months

Working hours : Monday to Friday 7 am to 11 pm, Saturdays 8 am to 6 pm, Sundays 1 pm to 8 pm

Working Location : Montreal, Quebec (Hybrid - must go into office once a month, subject to change)

Pay Rate : $21.99 / Hourly

Role Mandate :

• The Early Stage Collections call center agent is accountable for collecting 1-3 cycle delinquent and overdrawn accounts while maintaining a high standard of efficiency and customer / client service focus within a collection call center environment.
• Call center agents in the Early Stages department are to maintain objectivity with each customer encounter.
• Assess risk and make payment arrangements within the established process or refer customers for alternate repayment solutions (i.e., reduced, deferred payment programs, restructure, hardship, etc.).
• Engage in proactive solution outreach offers to the non-delinquent segment of the client's borrowers.
• Agents are expected to meet specific quality and metric targets aligned with the LOB.

Candidate Value Proposition (CVP) :

• This role allows the candidate(s) to work in an established institution and with multiple groups within the client, which will allow candidate(s) to build effective skills and confidence.
• The individual is exposed to other lines of business, as there are lots of opportunities for learning, growth, and development.
• There are flexible work schedules, including possible remote work, and the individual will be working in an environment that values equity, diversity, inclusion, and growth.

Group Culture :

• This individual will be working in a collaborative, fast-paced, and friendly environment.
• MS Teams is available throughout the day for team members to communicate.
• Teams are very supportive of one another.

Role Responsibilities :

• Perform inbound / Outbound collections calls to clients regarding passed due payments.
• Respond to inquiries regarding delinquent accounts and negotiate payment arrangements.
• Offer Hardship solutions to customers by completing risk assessments.
• Perform other related service responsibilities as required.
• Document all activity details in appropriate systems.
• Manages all transactions related to customer and branch calls or refers to appropriate internal business groups.
• Follows documented policies and procedures to execute transactions, activities, and processes within assigned authorities.

Must-Have Skills :

• Strong communication and writing skills.
• 6 months of previous call center minimum.
• Basic understanding of Consumer Collections and relevant functional procedures.
• Intermediate knowledge of Microsoft Office (Excel, Word, Outlook).
• Strong communication and negotiating skills.
• Proven ability to work effectively in a fast-paced environment.
• Proven ability to multitask, prioritize workload, and meet deadlines.

Nice-to-Have Skills :

• Previous FI / banking experience.
• Experience in a similar role.

Soft-Skills :

• Team player.
• Strong attention to detail.
• Fast learner.
• Motivated.
• Ability to work independently.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Contract

Job function

Job function

Customer Service

Banking, Investment Banking, and Financial Services

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