Bilingual CLO Manager

KPMG Canada; Edmonton; Hybrid; CAD 73,000 - 110,000; Full time

Job summary

KPMG Canada is looking for a Bilingual CLO Manager to oversee external resources across Canada. The role entails advising hiring managers, managing contracts, and collaborating with stakeholders while offering a customer-centric service approach in a virtual work environment with occasional in-office meetings.

Benefits

Potential bonuses

Inclusive workplace adjustments and accommodations

Qualifications

• 5+ years’ experience with contract labour or contingent workforce management.
• Experience drafting third-party agreements and liaising with multiple parties.
• Fluent in English and French with strong communication skills.

Responsibilities

• Advising and supporting Hiring Managers in engaging external resources.
• Managing complex cases, escalations, and requests independently.
• Partnering with internal SMEs and external service providers on legal, risk, and compliance matters.

Skills

Communication

Attention to detail

Organizational skills

Stakeholder management

Education

College or University degree

Tools

MS Office

Flextrack

ServiceNow

Job description

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Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. This is achieved by:

• Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
• Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
• Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada (virtual work opportunity, with 1-2 days in office per month for meetings)

What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources across Canada, managing over 1000+ resources annually. Responsibilities include:

• Advising and supporting Hiring Managers in engaging external resources.
• Managing complex cases, escalations, and requests independently.
• Handling contract revisions, risk assessments, change management, and managing relationships.
• Partnering with internal SMEs and external service providers on legal, risk, and compliance matters.

The candidate will also be responsible for:

• Promoting the CLO’s internal brand and delivering a customer-centric service approach.
• Managing cases within KPMG’s vendor management system (Flextrack).
• Training stakeholders on system use and process compliance.
• Conducting due diligence and maintaining case documentation.
• Managing complex and high-risk cases, including contract negotiations and risk classifications.
• Supporting change management initiatives and maintaining current knowledge on workforce legislation and policies.

Qualifications

• College or University degree in a relevant field.
• 5+ years’ experience with contract labour or contingent workforce management.
• Experience drafting third-party agreements and liaising with multiple parties.
• Knowledge of immigration matters related to resourcing.
• Fluent in English and French (bilingual preferred), with strong communication skills.
• Ability to act as a trusted advisor and manage multiple stakeholders.
• Attention to detail, organizational skills, and ability to prioritize.
• Proficiency with MS Office, especially Excel; experience with ServiceNow and Flextrack is an asset.

Additional Information

This role offers a base salary between $73,000 and $109,500, with potential bonuses, depending on location and qualifications. KPMG values diversity and is committed to an inclusive workplace. Adjustments and accommodations are available throughout the recruitment process.

This position is full-time, with no applicable seniority level specified.