Bilingual clinical education specialist

STERIS; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

As a Clinical Education Specialist at a leading company, you will be instrumental in providing professional education to STERIS Customers while supporting the development of clinical materials. Your consultative approach will improve customer processes and engagement with healthcare professionals across Quebec and the Maritime Provinces, while ensuring compliance and satisfaction with STERIS products and services.

Benefits

Base Salary + Incentive Compensation Program

Company Vehicle

Cell Phone Stipend

Robust Sales Training Program

3 Weeks Paid Vacation Per Year + Corporate Holidays

RRSP Matching Program

Qualifications

• Bilingual in French and English.
• 5 years of hospital experience in the Medical Device Reprocessing Department.
• Ability to travel overnight at least 50%.

Responsibilities

• Develop and maintain relationships with healthcare professionals.
• Provide ongoing clinical guidance and training to field sales team.
• Audit Customer work processes and provide recommendations.

Skills

Analytical skills

Problem-solving

Interpersonal skills

Communication (written and oral)

Presentation skills

Education

Degree/certification in Medical Device Reprocessing

Undergraduate degree

Degree from an accredited Nursing Program

Job description

Position Summary

As a Clinical Education Specialist at STERIS, you are responsible for professional education of both internal and external STERIS Customers. You will assist in the development of clinical educational materials to support, educate and maintain a cross-functional relationships between sales and STERIS Customers. This is a consultative role to help improve Customer processes and assist in trouble shooting sterilization failures. You will work directly with Reprocessing Capital and Consumable, Procedural OR, Procedural GI, and service teams with direct Customer engagement. You will assist the sales force achieving their financial objectives and provide Customer education and satisfaction with STERIS products and services.

This territory covers Quebec and all Maritime Provinces.

What you will do as a Clinical Education Specialist

* Provide clinical support for key focus products which may include in servicing, customer consultations to develop better Customer processes and develop Customer solutions with STERIS products.
* Identify topic(s) for group study or presentation to organizations such as CAMDR, ORNAC, CSGNA, IPAC, MDRAO, CSA.
* Identify and create new topics based on Customer needs, review and update existing presentations based on industry standards to ensure communications are up to date.
* Plan, generate and provide formal educational seminars, and workshops to stimulate product interest and increase sales.
* Develop and maintain relationships with healthcare professionals, industry leaders, professional organizations and business associates through active membership in organizations (i.e., CAMDR, ORNAC, CSGNA, IPAC, MDRAO, CSA etc.) and participation in national/local professional meetings, workshops and seminars.
* Document issues and communicate to Sales, Services, Legal, Marketing, and other corporate functions.
* Provide recommendations to field sales team on Customer needs/requirements.
* Provide clinical expertise with troubleshooting (equipment and machine) and resolve Customer issues.
* Provide ongoing clinical guidance and training to field sales team.
* Support other departments (i.e., Marketing, R&D) through providing clinical expertise in the development and market launch of new products or services as well as concerns with existing products and programs.
* Audit Customer work processes (Device Processing, OR, GI,) and use of equipment and related accessories to ensure compliance with operating/processing instructions. Based on audit, proactively identify opportunities for improvement and provide recommendations.
* Document audit with recommended actions copying customer and sales team.

The Experience, Skills and Abilities Needed

* Required:Degree/certification in Medical Device Reprocessing or 2 year Undergraduate degree
* Bilingual in French and English
* 5 years of hospital experience in the Medical Device Reprocessing Department
* Ability to travel overnight at least 50%
* Must be able to be compliant with hospital/customer credentialing requirements

* Preferred:Degree from an accredited Nursing Program, Licensed Registered Nurse or MDRT/SPD equivalent
* Clinical expertise in Medical Device Reprocessing, Infection Control, or Endoscopy Department
* Experience providing clinical support for a healthcare industry manufacturer
* Understanding of surgical instrumentation and principles of sterilization

* Other:Demonstrated analytical, problem-solving, and interpersonal skills
* Excellent written and oral communications
* Excellent presentation skills before large and small groups

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

* Base Salary + Incentive Compensation Program
* Company Vehicle
* Cell Phone Stipend
* Robust Sales Training Program
* 3 Weeks Paid Vacation Per Year + Corporate Holidays (based on Province)
* RRSP Matching Program

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