Bilingual Client Service Specialist - AdminAdvantage

Manulife Financial; Waterloo; Hybrid; CAD 57,000 - 97,000; Full time

Job summary

A leading financial services provider is seeking a Bilingual Client Service Specialist in Waterloo, Ontario. The successful candidate will manage client relationships, ensuring a positive experience while supporting clients in both English and French. Ideal for those who thrive in dynamic, fast-paced settings.

Benefits

Customizable health benefits

Paid time off program

Retirement savings plans

Qualifications

• Must communicate in English and French to support clients.
• Strong analytical and problem-solving skills required.
• Ability to multitask in a high-volume environment.

Responsibilities

• Lead client experience within assigned portfolio.
• Collaborate to resolve client issues.
• Act as project manager for implementation meetings.

Skills

Bilingual (French & English)

Analytical skills

Problem-solving skills

Office 365 skills

Job description

The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology, and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

Our clients trust the administration of their group benefits to us, and you will be part of a team that delivers outstanding results to those clients and our members.

If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for !

Plan Sponsor Administration is seeking a Bilingual Client Service Specialist to join our AdminAdvantage team. The successful candidate will be a highly motivated, influential, and passionate professional who is committed to building proven relationships while delivering on initiatives in a fast-paced and changing environment.

Position Responsibilities

• Lead end-to-end client experience within the assigned portfolio, engaging directly with clients to anticipate and respond to their needs.

• Collaborate with internal team members and stakeholders to resolve client issues and provide counsel.

• Take ownership of implementing Benefits Administration on our online platform and participate in implementation and re-enrollment project meetings.

• Act as a project manager and attend training to stay current with system and product enhancements.

• Assist with procedure development and act as the point of contact for escalated requests from internal and external customers.

• Identify client needs and perceptions, and develop action plans to ensure a positive client and member experience.

Required Qualifications:

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Strong analytical and problem-solving skills, with the ability to multitask and work in a high-volume, deadline-oriented environment.

• Demonstrating strong judgment in balancing business risk with delivering on results and possessing strong Office 365 skills.

Preferred Qualifications:

• Group Benefits knowledge is preferred.

• Handling a dedicated portfolio of clients in a fast-paced environment, applying technical industry knowledge and adapting to technology.

• Proactively taking action to address problems and driving continuous improvement through digitization, innovation, and automation.

• Prioritizing customer satisfaction, clear communication, resilience, and collaboration with various stakeholders.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$57,675.00 CAD - $96,125.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.