Bilingual Client Service Specialist - AdminAdvantage

Manulife; Southwestern Ontario; On-site; CAD 57,000 - 97,000; Full time

Job summary

A leading international financial services provider in Ontario is seeking a Bilingual Client Service Specialist for their AdminAdvantage team. This role involves leading client experiences, collaborating to resolve issues, and managing Benefit Administration implementation. The ideal candidate is fluently bilingual in French and English, possesses strong analytical and problem-solving skills, and thrives in a fast-paced environment. Competitive salary and benefits are offered.

Benefits

Customizable benefits package

Health and dental insurance

Employee assistance plans

Qualifications

• Must communicate fluently in English and French.
• Ability to multitask in a high-volume environment.
• Strong judgment balancing business risk with results.

Responsibilities

• Lead client experience within the assigned portfolio.
• Collaborate with team members to resolve client issues.
• Manage implementation on the online platform.

Skills

Bilingual (French & English)

Analytical skills

Problem-solving

Office 365 skills

Job description

The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology, and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

Our clients trust the administration of their group benefits to us, and you will be part of a team that delivers outstanding results to those clients and our members.

If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for!

Plan Sponsor Administration is seeking a Bilingual Client Service Specialist to join our AdminAdvantage team. The successful candidate will be a highly motivated, influential, and passionate professional who is committed to building proven relationships while delivering on initiatives in a fast-paced and changing environment.

Position Responsibilities

• Lead end-to-end client experience within the assigned portfolio, engaging directly with clients to anticipate and respond to their needs.
• Collaborate with internal team members and stakeholders to resolve client issues and provide counsel.
• Take ownership of implementing Benefits Administration on our online platform and participate in implementation and re-enrollment project meetings.
• Act as a project manager and attend training to stay current with system and product enhancements.
• Assist with procedure development and act as the point of contact for escalated requests from internal and external customers.
• Identify client needs and perceptions, and develop action plans to ensure a positive client and member experience.

Required Qualifications:

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Strong analytical and problem-solving skills, with the ability to multitask and work in a high-volume, deadline-oriented environment.
• Demonstrating strong judgment in balancing business risk with delivering on results and possessing strong Office 365 skills.

Preferred Qualifications:

• Group Benefits knowledge is preferred.
• Handling a dedicated portfolio of clients in a fast-paced environment, applying technical industry knowledge and adapting to technology.
• Proactively taking action to address problems and driving continuous improvement through digitization, innovation, and automation.
• Prioritizing customer satisfaction, clear communication, resilience, and collaboration with various stakeholders.

What We Offer:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We offer a competitive salary range of $57,675.00 CAD - $96,125.00 CAD, as well as a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.