Bilingual Client Service Specialist

Operations; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A client services company located in Winnipeg, Manitoba is seeking a Bilingual Client Service Specialist (Disability) to assist clients with their claims. The role involves managing requests and documentation while ensuring excellent service. Candidates should be bilingual in English and French with at least 2 years of relevant experience. This full-time position offers competitive compensation and benefits including health care and wellness programs.

Benefits

Learning opportunities

Extended health care and dental benefits

Retirement savings plan

Health & Wellness programs

Mental health support

Assistance with industry designations

Competitive compensation

Qualifications

• At least 2 years of experience in the group benefits industry.
• Experience in a client-focused environment.
• Disability administration experience is required.

Responsibilities

• Manage daily client requests and claim activities.
• Develop relationships with clients and insurance companies.
• Ensure clients have correct forms for claims.

Skills

Bilingual in English & French

Customer Service Excellence

Problem-solving

Time Management

Organizational Skills

Job description

The Bilingual Client Service Specialist (Disability) is responsible for supporting clients with their Life and Disability claims. This involves managing client requests, claim activities, and maintaining documentation related to these activities. The role requires reliability, excellent time management, multi-tasking skills, initiative, strong analytical and problem-solving skills, attention to detail, and sound work ethics. The position also includes investigating complex issues and managing client escalations.

The Bilingual Client Service Specialist will:

1. Develop and maintain relationships with clients and multiple insurance companies.
2. Handle inquiries from clients promptly; interact with clients to provide claim information.
3. Manage daily client requests, disability/life claims activities, and documentation.
4. Assist clients with the disability/life claims process.
5. Interact with insurance companies, clients, advisors, and plan members regarding products and services.
6. Ensure clients have the correct forms for claims and that claims are submitted within service level agreements.
7. Liaise between employers, employees, and carriers to facilitate a smooth claim process.
8. Track claims and follow up with carriers, employers, and employees as needed.
9. Maintain security and confidentiality of client information.

Qualifications for success:

• Bilingual in English & French (written and spoken).
• At least 2 years of experience in the group benefits industry.
• Experience in a client-focused environment with a commitment to service excellence.
• Disability administration experience is required.
• Strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to multi-task and prioritize effectively.

What’s in it for you:

• Learning opportunities by working alongside experts.
• Extended health care and dental benefits.
• Retirement savings plan with company contributions.
• Health & Wellness programs.
• Mental health support for you and your family.
• Assistance with industry designations.
• Competitive compensation.

People Corporation is committed to diversity and inclusion. We are dedicated to creating an accessible environment where every employee can reach their potential. For accommodations or alternative formats, please contact us.

Required Experience:

Unclear Seniority

Key Skills:

Administrative Skills, Time Management, Diplomatic Skills, Listening Skills, Language Fluency, Organizational Skills, Pressure Management, Discipline Skills, Communication, Relationship Management, Client Services, Flexibility, IT Skills, Orderly Condition, Secretarial Skills

Employment Type:

Full-Time

Experience:

Years

Vacancy:

1