Bilingual Client Service Specialist

730 Group Quest; Winnipeg; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading benefits provider is seeking a Bilingual Client Service Specialist to join their team in Winnipeg. This role focuses on managing client requests related to life and disability claims, requiring strong bilingual communication skills and experience in the group benefits industry. Candidates should possess excellent problem-solving abilities and a commitment to service excellence, ensuring clients receive timely support throughout the claims process. Competitive compensation, health benefits, and a supportive work environment are offered.

Benefits

Extended health care and dental benefits

Retirement savings plan with company contributions

Health & Wellness offerings

Mental Health programs and support

Assistance for industry designations

Qualifications

• Bilingual: English & French (Written & Spoken).
• 2+ years of experience in the group benefits industry.
• Disability administration experience is a requirement.

Responsibilities

• Develop and maintain relationships with clients and insurance companies.
• Handle inquiries from clients regarding their claims.
• Track all claims and follow up with necessary parties.

Skills

Bilingual communication (English & French)

Problem-solving skills

Time management

Multi-tasking abilities

Education

2+ years in group benefits industry

Job description

Bilingual Client Service Specialist page is loaded

Bilingual Client Service Specialist

Apply remote type Hybrid locations Winnipeg, MB Toronto, ON time type Full time posted on Posted 6 Days Ago job requisition id JR286 The Bilingual Client Service Specialist (Disability) is responsible for providing support to clients with their Life and Disability claims. This includes the day to day management of client requests, claim activities, and the ongoing general administration and maintenance of documentation regarding these activities. You will be reliable, have excellent time management and multi-tasking skills, show initiative, possess strong analytical and problem-solving skills, consistently pay attention to detail, and display sound work ethics. This exciting role includes the investigation of complex issues and management of client escalations.

The Bilingual Client Service Specialist will:

• Develop and maintain relationships with clients and multiple insurance companies.

• Handle all inquiries from clients in a timely manner; interact with clients to provide information in response to inquiries about their claims.

• Day-to-day management of client requests, disability/life claims activities, and the ongoing general administration and maintenance of the documentation regarding these activities.

• Assist clients with the disability/life claims process flow.

• Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services.

• Ensure clients have the correct forms for disability and life claims; ensure claims are submitted within defined service level agreements.

• Liaise between the employer/employee and the carriers to ensure a smooth claim process.

• Track all claims, and follow up with carriers, employers, and employees where necessary.

• Maintain security and confidentiality of client information.

To be successful as a Bilingual Client Service Specialist with People Corporation, you will need:

• Bilingual: English & French (Written & Spoken)

• 2+ years of experience in the group benefits industry.

• 2+ years working in a client focused environment with a commitment for service excellence.

• Disability administration experience is a requirement.

All-star candidates will have:

• Excellent problem solving and troubleshooting skills.

• Excellent communication skills, both written and verbal.

• Ability to multi-task and prioritize to meet client and internal needs.
  

What's in it for you:

• Learn by working alongside our experts

• Extended health care and dental benefits

• A retirement savings plan with company contributions

• A suite of Health & Wellness offerings

• Mental Health programs and support for you and your family

• Assistance for the completion of industry designations

• Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing an inclusive, accessible environment is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to [e-mail] .

Similar Jobs (2)

Client Support Specialist

remote type Hybrid locations Toronto, ON time type Full time posted on Posted 30+ Days Ago

Bilingual Client Service Administrator

remote type Hybrid locations 2 Locations time type Full time posted on Posted 30+ Days Ago

We know that it's the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan. And we're in it for the long haul - once you join us, we want you to thrive. If you want to make a difference in the lives of customers, if you take pride in a job well done, and if you like to have fun, talk to us.

To learn more about our Partner Firms, please click on the link below.

https://www.peoplecorporation.com/en-ca/about-us/our-partner-firms

Don't see any current opportunities that meet your requirements?

Submit your information for future opportunities.

Accessibility Statement

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to [e-mail].

For more information on Accessibility at People Corporation, visit our link