Bilingual Client Service Pro – French & English

Olympia Financial Group Inc; Calgary; On-site; CAD 38,000 - 56,000; Full time

Job summary

Olympia Financial Group Inc is seeking a Full Time Customer Service professional in Calgary, AB, CA. The role focuses on frontline client inquiries via phone, listening to needs, and delivering personalized support.

You will liaise between clients and internal teams to ensure timely, accurate solutions and uphold company values. Responsibilities include handling inbound/outbound calls, guiding clients through required documents, and updating client records.

Qualifications

• Bilingual in French and English communication both written and spoken is required.
• Strong communication skills to liaise with customers and teams.
• Intermediate level with Outlook and Microsoft Office products is an asset.
• Successful completion of a Criminal Background check is required.

Responsibilities

• Answer inbound calls through the call queue software program and return voicemails within customer service standards.
• Inform clients of the necessary documents required for various transaction types and explain form components.
• Explain procedures to clients while identifying when inquiry must be routed to specialty resources.
• Assist client with any technical issues experienced with our website.
• Update individual client accounts with appropriate notes following each conversation or email correspondence.
• Remain up to date on all Olympia products, services, legislative requirements.

Skills

Bilingual English-French

Strong communication skills

Outlook

Microsoft Office

Education

High school Diploma

Post-Secondary education in Business Administration or related field

Tools

Outlook

Microsoft Office

Job description

Olympia Financial Group Inc is seeking a Full Time Customer Service professional in Calgary, AB, CA. The role focuses on frontline client inquiries via phone, listening to needs, and delivering personalized support.

You will liaise between clients and internal teams to ensure timely, accurate solutions and uphold company values. Responsibilities include handling inbound/outbound calls, guiding clients through required documents, and updating client records.