Bilingual Client Service Associate

BITS Recruiting; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A recruiting agency in Toronto is seeking a Bilingual Client Service Associate to provide exceptional client support. This role involves directly interacting with clients through various channels, helping with pension services, and ensuring a high standard of service. The ideal candidate should be fluent in French and English, possess strong communication and client service skills, and be knowledgeable about pensions or retirement planning. A full-time permanent position offered on-site.

Qualifications

• Bilingual fluency in French and English is required.
• Strong client service and relationship management skills are essential.
• Excellent communication skills to explain complex information clearly.

Responsibilities

• Respond to client inquiries via phone, email, and in-person.
• Analyze client needs and provide appropriate solutions.
• Educate clients on available services and pension options.
• Escalate sensitive issues to maintain service standards.

Skills

Bilingual fluency in French and English

Strong client service skills

Excellent communication skills

Strong problem-solving skills

Education

Certifications such as RRA, CEBS, PPAC, GBA, or RPA

Job description

Overview

We are seeking a Bilingual Client Service Associate to provide exceptional front-line client support. This role is the first point of contact for phone, email, and in-person inquiries, assisting clients with pension-related services and guiding them through various processes with professionalism and care.

Employment details

• Type: Permanent, Full-Time
• Start Date: ASAP
• Location: On-site, downtown Toronto

Responsibilities

• Respond to client inquiries via phone, email, and in-person, providing accurate and timely support.
• Analyze client needs, ask probing questions, and provide appropriate solutions or referrals.
• Educate clients on available services, pension options, and related processes.
• Escalate sensitive issues when required, ensuring service standards are maintained.
• Monitor client inquiries to identify trends and recommend service improvements.
• Collaborate with internal teams to enhance client experience and service delivery.

Requirements

• Bilingual fluency in French and English (oral and written).
• Strong client service and relationship management skills.
• Excellent communication skills with the ability to explain complex information clearly.
• Ability to manage sensitive situations with tact, empathy, and professionalism.
• Strong problem-solving, organizational, and time management skills.
• Knowledge of pensions, retirement planning, or related financial products is an asset.
• Working towards or holding certifications such as RRA, CEBS, PPAC, GBA, or RPA is preferred.
• Successful completion of reference, credit, and criminal checks is required.