Bilingual Client Service Administrator

People Corporation; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading benefits provider in Toronto is seeking a Bilingual Client Service Administrator. This role involves supporting clients with member enrolments and providing exceptional service in a dynamic environment. Ideal candidates will have over 2 years in group benefits and be bilingual in French and English, alongside strong communication skills. Join our committed team to make a difference in clients' lives with comprehensive support.

Benefits

Extended health care and dental benefits

Retirement savings plan with company contributions

Suite of Health & Wellness offerings

Mental Health programs and support

Assistance for industry designations

Competitive compensation

Qualifications

• 2+ years of experience in the group benefits industry.
• 2+ years of experience in a client-focused environment.
• Professional experience in the disability management industry considered an asset.

Responsibilities

• Handle incoming and outgoing mail for the Client Service team.
• Manage the general email inbox.
• Support the portal approvals process.

Skills

Bilingual (French / English)

Client service excellence

Problem solving

Communication skills

Education

Post-secondary education

Job description

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We are seeking a Bilingual Client Service Administrator to join our team.

This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients.

We are in search of a dynamic individual to join our team as a Bilingual Client Service Administrator to actively contribute to the success of People Corporation by providing an exceptional client experience for Group Insurance clients.

In this role, you will be responsible for supporting Plan Administrators and Plan Members with the completion of member enrolments, changes, and plan updates as required. As a technically savvy individual, you will provide administrative support to the Client Service Specialists through the completion of Portal Updates, written communications, and other adhoc duties.

The Bilingual Client Service Administrator Will

• Handle incoming and outgoing mail for the Client Service team.
• File enrolments and member change requests as appropriate.
• Manage the general email inbox - converting requests onto appropriate platforms.
• Support the portal approvals process for standard transactions.
• Complete written communications and letters to Plan Members and Plan Sponsors.
• Support the month end billing cycle.
• Perform accurate and timely data entry tasks, while supporting various ad hoc administrative duties as needed to ensure smooth operations.

To be successful as a Bilingual Client Service Administrator with People Corporation, you will need :

2+ years of experience in the group benefits industry (claims, group administration)

2+ years of experience working in a client focused environment with commitment to service excellence.

Bilingual (French / English)

Completion of post-secondary education or an equivalent combination of relevant education and experience.

All-star Candidates Will Have

Professional experience in the disability management industry considered an asset.

Excellent problem solving and troubleshooting skills.

Excellent communication skills, both written and verbal.

Ability to multi-task and prioritize to meet client and internal needs.

What's In It For You

Learn by working alongside our experts

Extended health care and dental benefits

A retirement savings plan with company contributions

A suite of Health & Wellness offerings

Mental Health programs and support for you and your family

Assistance for the completion of industry designations

Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to [e-mail].

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Insurance

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