Bilingual Client Service Administrator

Operations; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A national benefits solutions provider is seeking a Bilingual Client Service Administrator in Toronto. The role involves supporting Group Insurance clients and handling administrative tasks. Ideal candidates are bilingual in French and English with at least 2 years of experience in the group benefits industry. The position offers competitive compensation and a range of health and wellness benefits.

Benefits

Extended health care and dental benefits

Retirement savings plan with company contributions

Mental Health programs and support

Assistance for completing industry designations

Qualifications

• 2 years of experience in the group benefits industry (claims group administration).
• 2 years of experience in a client-focused environment.
• Bilingual (French / English) required.

Responsibilities

• Handle incoming and outgoing mail for the Client Service team.
• Manage the general email inbox and convert requests appropriately.
• Support the month-end billing cycle.

Skills

Administrative Skills

Time Management

Diplomatic Skills

Languages Fluency

Communication

Client Services

Education

Completion of post-secondary education or equivalent

Job description

We are seeking a Bilingual Client Service Administrator to join our team.

This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits pension and HR products and services and how they are delivered to our clients.

We are in search of a dynamic individual to join our team as a Bilingual Client Service Administrator to actively contribute to the success of People Corporation by providing an exceptional client experience for Group Insurance clients.

In this role you will be responsible for supporting Plan Administrators and Plan Members with the completion of member enrolments changes and plan updates as required. As a technically savvy individual you will provide administrative support to the Client Service Specialists through the completion of Portal Updates written communications and other adhoc duties.

The Bilingual Client Service Administrator will :

Handle incoming and outgoing mail for the Client Service team.

File enrolments and member change requests as appropriate.

Manage the general email inbox - converting requests onto appropriate platforms.

Support the portal approvals process for standard transactions.

Complete written communications and letters to Plan Members and Plan Sponsors.

Support the month end billing cycle.

Perform accurate and timely data entry tasks while supporting various ad hoc administrative duties as needed to ensure smooth operations.

To be successful as a Bilingual Client Service Administrator with People Corporation you will need :

2 years of experience in the group benefits industry (claims group administration)

2 years of experience working in a client focused environment with commitment to service excellence.

Bilingual (French / English)

Completion of post-secondary education or an equivalent combination of relevant education and experience.

All-star candidates will have :

Professional experience in the disability management industry considered an asset.

Excellent problem solving and troubleshooting skills.

Excellent communication skills both written and verbal.

Ability to multi-task and prioritize to meet client and internal needs.

Whats in it for you :

Learn by working alongside our experts

Extended health care and dental benefits

A retirement savings plan with company contributions

A suite of Health & Wellness offerings

Mental Health programs and support for you and your family

Assistance for the completion of industry designations

Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits retirement wealth wellness and human resource solutions. Our experts and solutions serve over 20000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees members and stakeholders.

Providing an inclusive accessible environment where all employees and clients feel valued respected and supported is something were committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to .

Required Experience :

Unclear Seniority

Key Skills

Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill

Employment Type : Full-Time

Experience : years

Vacancy : 1