Bilingual Client Service Administrator

730 Group Quest; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A dynamic individual is sought to join 730 Group Quest as a Bilingual Client Service Administrator, focusing on group insurance clients. Responsibilities include managing client communications, supporting administrative tasks, and ensuring exceptional service. Candidates must be bilingual in French and English with relevant experience in client services. The role offers hybrid working conditions, competitive salary, and a comprehensive benefits package.

Benefits

Extended health care and dental benefits

Retirement savings plan with company contributions

Mental health programs and support

Qualifications

• 2+ years of experience in the group benefits industry.
• Experience in a client-focused environment.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Handle incoming and outgoing mail for the Client Service team.
• Support Plan Administrators and Plan Members with enrolments and updates.
• Manage the general email inbox and convert requests onto appropriate platforms.

Skills

Client focused

Bilingual (French/English)

Problem solving

Communication skills

Education

Post-secondary education

Job description

Bilingual Client Service Administrator page is loaded

Bilingual Client Service Administrator

Apply remote type Hybrid locations Toronto, ON Winnipeg, MB time type Full time posted on Posted 30+ Days Ago job requisition id JR145 We are seeking a Bilingual Client Service Administrator to join our team.

This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients.

We are in search of a dynamic individual to join our team as a Bilingual Client Service Administrator to actively contribute to the success of People Corporation by providing an exceptional client experience for Group Insurance clients.

In this role, you will be responsible for supporting Plan Administrators and Plan Members with the completion of member enrolments, changes, and plan updates as required. As a technically savvy individual, you will provide administrative support to the Client Service Specialists through the completion of Portal Updates, written communications, and other adhoc duties.

The Bilingual Client Service Administrator will:

• Handle incoming and outgoing mail for the Client Service team.

• File enrolments and member change requests as appropriate.

• Manage the general email inbox - converting requests onto appropriate platforms.

• Support the portal approvals process for standard transactions.

• Complete written communications and letters to Plan Members and Plan Sponsors.

• Support the month end billing cycle.

• Perform accurate and timely data entry tasks, while supporting various ad hoc administrative duties as needed to ensure smooth operations.

To be successful as a Bilingual Client Service Administrator with People Corporation, you will need:

• 2+ years of experience in the group benefits industry (claims, group administration)

• 2+ years of experience working in a client focused environment with commitment to service excellence.

• Bilingual (French/English)

• Completion of post-secondary education or an equivalent combination of relevant education and experience.

All-star candidates will have:

• Professional experience in the disability management industry considered an asset.

• Excellent problem solving and troubleshooting skills.

• Excellent communication skills, both written and verbal.

• Ability to multi-task and prioritize to meet client and internal needs.

What's in it for you:

• Learn by working alongside our experts

• Extended health care and dental benefits

• A retirement savings plan with company contributions

• A suite of Health & Wellness offerings

• Mental Health programs and support for you and your family

• Assistance for the completion of industry designations

• Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to [e-mail] .

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We know that it's the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan. And we're in it for the long haul - once you join us, we want you to thrive. If you want to make a difference in the lives of customers, if you take pride in a job well done, and if you like to have fun, talk to us.

To learn more about our Partner Firms, please click on the link below.

https://www.peoplecorporation.com/en-ca/about-us/our-partner-firms

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Accessibility Statement

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to [e-mail].

For more information on Accessibility at People Corporation, visit our link