Bilingual Client Relations Specialist

LifeWorks; Canada; Remote; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking health and well-being provider as a Client Relations Specialist. This permanent remote position offers you the chance to enhance health outcomes for clients while working in a supportive environment. You will conduct quality assurance calls, assess client needs, and provide exceptional customer service. With a competitive benefits package and opportunities for growth, this role is perfect for someone who thrives in a dynamic, technology-driven culture. If you are a strategic thinker and passionate about making a difference, this opportunity is for you.

Benefits

Competitive benefits package

Robust training

Performance-based incentives

Growth opportunities

Supportive team environment

Qualifications

• Must be bilingual in English and French.
• Excellent customer service and communication skills required.

Responsibilities

• Conduct quality assurance calls to EAP clients and gather feedback.
• Assess client needs and recommend appropriate EAP services.

Skills

Bilingualism (English AND French)

Customer service skills

Organizational skills

Ability to assess client needs

Experience in making outbound calls

Ability to work independently

Multi-tasking ability

Flexibility to work various shifts

Strategic thinking

Tools

Microsoft Excel

Microsoft Word

Job description

Prospective candidates for the Client Relations Specialist position at employer would be joining a global-leading health and well-being provider with a mission to build a healthier and friendlier future for all. As part of a caring culture that leverages technology, employees would have the opportunity to improve health outcomes for consumers, patients, healthcare professionals, employers, and employees. This permanent remote position comes with a competitive benefits package, robust training, performance-based incentives, growth opportunities, and a team of colleagues who work hard and have fun.

Job Duties:

1. Complete quality assurance outbound calls to EAP clients who have previously accessed services
2. Gather client feedback regarding previous experience and take appropriate action (book service, file formal complaint or compliment)
3. Assess client needs and recommend additional EAP service(s) as appropriate
4. Data entry of client details and administrative follow-up work within Microsoft Excel, Microsoft Word, etc.
5. Provide back-up support to CAC inbound clients as needed

Qualifications:

1. Ability to assess client needs and recommend appropriate service(s) confidently
2. Bilingualism (English AND French) mandatory
3. Experience in making outbound calls
4. Works well independently
5. Excellent organizational skills and ability to multi-task
6. Exceptional customer service and communication skills
7. Working knowledge of Microsoft Excel
8. Flexibility to work day, evening and/or weekend shifts
9. Strategic thinker and target-oriented
10. Consistently meets or exceeds expectations and targets in current role

Characteristics:

1. Confident, strategic thinker
2. Self-motivated and disciplined
3. Ability to work well under pressure
4. Dependable and reliable
5. Target-oriented

Additional Information:

1. Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.
2. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [e-mail].
3. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

About the company

LifeWorks, formerly known as Morneau Shepell, is a human resources services and technology company headquartered in Toronto, Ontario, Canada.