Bilingual Client Relations Representative

Invesco Real Estate; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading asset management firm is seeking a Bilingual Client Relations Representative in Toronto. You will provide exceptional customer service, educating clients on products while resolving issues proactively. The ideal candidate has strong communications skills in both English and French, a passion for client experience, and a desire to grow in the investment management industry. This role offers a hybrid working environment and a competitive rewards package.

Benefits

Hybrid working environment

RRSP Contributions

Health & Wellness Benefits

Work flexibility Programs

Parental Leave Benefits

Study Support

Qualifications

• Strong verbal and written communication skills in both English and French.
• Analytical and critical thinking skills to solve client problems.
• Strong desire to learn and grow in the investment management industry.

Responsibilities

• Deliver exceptional customer service to both internal and external customers.
• Establish rapport with customers and educate them on products and services.
• Resolve client issues proactively and efficiently.

Skills

Strong verbal and written communication skills in both English and French

Analytical and critical thinking skills

Passion for delivering an exceptional client experience

Education

Post-secondary education

Job description

Bilingual Client Relations Representative page is loaded

Bilingual Client Relations Representative

Apply locations Toronto, Ontario time type Full time posted on Posted 5 Days Ago job requisition id R-10757

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.

If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day!

Job Description

Your Team

The Client Relations department is committed to providing a “customer first” culture at all levels. We are also committed to delivering the highest level of quality service to our Canadian client base while maintaining costs at a reasonable level. Our focus is putting the Interest of our client’s first and building stronger relationships, which will foster customer loyalty. We also believe strongly in offering value added services that exceed expectations with all contacts.

Your Role

Working within a fast-paced environment, the Client Relationship Representative will be responsible for delivering exceptional customer service to both our internal / external customer base. The candidate must be able to build strong relationships and maximize customer loyalty by providing “best in class” customer service. With the use of various applications, the candidate will be responsible for analyzing, researching and taking the initiative for resolving issues and problems in a proactive manner.

You Will Be Responsible For :

Receiving all inbound calls and representing Invesco in a professional manner across all media types

Establishing and building rapport with customers by engaging in conversations that educate them on Invesco products and services.

Develop and offer business building ideas to enable our client base to become more efficient in the way they do business with Invesco

Work closely with other departments and representatives to build and maintain existing business and relationships

All administrative client service issues (i.e., rejected trades, problem resolution)

Ensure all information requested by clients is forwarded on a timely basis

Highly diligent in understanding customer requirements

Meeting or exceeding departmental quality standards and job-related performance targets

Demonstrating strong multi-tasking skills while still being accessible to our client base by performing the day-to-day operations

The Experience You Bring :

Strong verbal and written communication skills in both English and French

Passion for delivering an exceptional client experience

Strong desire to learn and grow in the investment management industry

Thrive in a workplace culture that promotes diversity and teamwork

Analytical and critical thinking skills to solve client problems

Post-secondary education, strongly preferred

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.

What’s in it for you?

Our people are at the very core of our success and we strive to provide employees with a competitive total rewards package which includes :

Hybrid working environment

RRSP Contributions

Health & Wellness Benefits

Work flexibility Programs

Parental Leave Benefits

Study Support

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invesco is committed to fair and accessible employment practices. If selected for an interview, we will work with you to ensure that your interview is accessible and accommodation is provided. Please contact us at [e-mail] or 1.800.874.6275 to let us know if you require accommodation for an interview due to a disability.

Welcome

Welcome to your Invesco candidate homepage! This is where you can find updates on submitted applications, any tasks you may need to complete during the application process and suggestions for other job openings.

J-18808-Ljbffr