Bilingual Client Optimization Specialist - French

Indeed, Inc., c/o CT Corporation (Indeed.com); Toronto; On-site; CAD 52,000 - 71,000; Full time

Job summary

Indeed, Inc. seeks a Bilingual Client Service Specialist to support small business clients. The role involves interacting through phone, chat, and email to address client issues and educate them on maximizing their Indeed experience. Candidates should be fluent in English and French, possess a consultative approach, and have experience in customer service to thrive in a dynamic team environment.

Qualifications

• 1+ years experience in customer service or B2B client support.
• Fluency in English and French, both verbal and written.
• Experience in online advertising or recruitment advertising preferred.

Responsibilities

• Support clients via phone, chat, and email to resolve account issues.
• Educate clients to enhance their accounts for hiring goals.
• Collaborate internally to deliver outstanding customer experiences.

Skills

Client-oriented approach

Consultative skills

Tech proficiency

Multitasking

Problem-solving

Job description

Your job

As a Bilingual Client Service Specialist in our Scaled Business Success (SBS) team, you’ll support all clients in our small business segment at different points in their life cycle with Indeed. You’ll interact with clients via phone, chat, and email to help them resolve any issues they may have with their account or to educate them on how to enhance their accounts effectively to achieve their hiring goals. You will have the opportunity to work with Indeed’s product suite and partner with internal teams to help deliver an outstanding experience on each and every interaction.

Who you are

• Have a consultative approach to identify the client’s pain points and suggest a solution approach to “WOW” them.
• Become highly knowledgeable about our expanding range of products at Indeed.
• Educate our clients so that they get the most value from Indeed.
• Be motivated to achieve Clients Centric KPIs such as CSAT and Conversion.
• Working in a team-centered environment where continuous learning and experimentation is your day-to-day
• Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems and propose solutions.

Who we are

• 1+ years experience in customer service or business-to-business client support
• Fluency in English and French, in both verbal and written.
• Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies preferred
• Cultivate rapid learning and tech proficiency; your curiosity, enthusiasm, and diverse background enable immediate impact.
• Passionate about helping customers find a resolution to their problems
• Aptitude to work well under pressure, multi-task and prioritize duties
• Willing to work in a changing environment and to proactively seek feedback and incorporate it into your work style
• Motivated to handle a high volume of inbound volume each day influencing positive client outcomes

Education Requirement: N/A

Our mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2024)

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

Salary Range Transparency

Toronto 52,000 - 71,000 CAD per year

EEO and Accommodations

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Accommodations at PLEASE SUBMIT PHONE NUMBER FROM LINK HERE (REMOVE HIGHLIGHT WHEN POSTING), or by email at [e-mail]. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

Privacy Policy

Indeed’s Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from waround the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.

Agency Disclaimer

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.

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