Bilingual Client Experience/Order Management Specialist

Beyond Bilingual Inc.; Vaughan; Hybrid; CAD 55,000 - 64,000; Full time

Job summary

A family-run business located in Vaughan is seeking a Bilingual Client Experience/Order Management Specialist to join their team. In this full-time, permanent role, you will play a critical part in managing order processes and ensuring exceptional customer service in both English and French. With opportunities for advancement and a supportive company culture, this position offers a balanced hybrid work model and valuable employee benefits.

Benefits

Company-paid health benefit plan (after 3 months)

RRSP

Annual Bonus (paid quarterly)

Fitness membership discount

Employee development opportunities

Casual dress code

Excellent training

Opportunity for advancement

Family atmosphere

Qualifications

• Fully bilingual in English and French.
• 2-4 years of experience in order management or customer service.
• Strong written and verbal communication skills.

Responsibilities

• Manage order processing and customer inquiries in a bilingual capacity.
• Generate reports and correspondence as needed.
• Thrive in a fast-paced environment, handling multiple tasks efficiently.

Skills

Communication

Problem Solving

Attention to Detail

Time Management

Tools

Oracle

Microsoft Office Suite

Job description

Bilingual Client Experience/Order Management Specialist

FULL TIME, PERMANENT

Location: Concord, ON (Hybrid work model after 3-month probation). The candidate will work in the office Monday through Thursday and remotely on Fridays.

Hours: Monday to Friday, 8:00 AM – 4:30 PM

Salary: $55K + up to $2000 Bonus

Company: Our client is a family-run business that continues to grow. They are looking to add a dynamic and talented individual to their team.

Perks:

• Company-paid health benefit plan (after 3 months)
• RRSP
• Annual Bonus (paid quarterly)
• Fitness membership discount
• Employee development opportunities
• Casual dress code
• Excellent training
• Opportunity for advancement
• Family atmosphere

Qualifications:

• Fully bilingual in English and French
• 2-4 years experience in order management, customer service, or related field
• Strong written and verbal communication skills
• Ability to thrive in a fast-paced environment, managing multiple tasks efficiently
• Strong problem-solving skills with attention to detail
• Experience with Oracle (preferred) and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to perform basic and advanced calculations (addition, subtraction, multiplication, division, fractions, decimals, percentages, ratios)
• Ability to generate clear and precise reports and correspondence