Bilingual Client Experience Advisor - January 2027 - Tangerine

Scotiabank; City of Moncton; Presencial; CAD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Courses access

Benefits package

Workspace flexibility

Inclusive culture

Raptors partnership

Descripción de la vacante

Tangerine, Canada’s leading digital bank, is seeking a Bilingual Client Experience Advisor for the Moncton, NB office. You will be a brand ambassador, delivering award-winning service and guiding clients through daily banking needs while promoting self-service channels.

Ideal candidates are bilingual in English and French with strong communication skills and a passion for exceptional client experience. Training will be in person, with shift-based hours including weekends.

Formación

• Bilingual English and French, both oral and written communication skills.
• Experience in retail, sales or other customer service environment is an asset.

Responsabilidades

• Deliver friendly and professional service to clients through inbound, outbound and eService channels.
• Educate clients on a wide range of financial products and self-service channels.
• Proactively recommend products that meet clients’ financial needs.
• Drive first contact resolution and identify barriers to service.
• Position in Moncton, NB; full-time 37.5 hours, shift-based with morning/afternoon/evening shifts including weekends.

Conocimientos

Bilingual English/French

Customer service

Strong communication

Problem solving

Descripción del empleo

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Title: Bilingual Client Experience Advisor - January 2027 - Tangerine

Requisition ID: 278130

At Tangerine,we’reredefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking,we’recommitted to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? Ifyou’rea high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’sshape the future of banking together!

Bilingual (French and English) Client Experience Advisor - Tangerine

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

Being a brand ambassador within our call centre environment means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians. As a Client Experience Advisor, you will engage with clients by providing exceptional support on their daily banking needs, educate them on self-service channels and proactively recommend products that meet their financial needs.

Is this role right for you? In this role you will:

• Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment
• Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
• Educate Clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.
• Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
• Please note this position is in office in Moncton, New Brunswick.
• Position Start Date: January 2027
• Position Status: Full-time (37.5 hours), shift-based work
• Must be available to attend training in person, infull for a total for 11weeks.Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Strong English and French, both oral and written communication skills
• High curiosity to help meet clients’ needs and build solutions
• Passion for providing an exceptional client experience
• Strong problem solving and conflict resolution capabilities
• Ability to learn and adapt quickly to contact centre technology
• Strong time management and organizational skills
• Experience in retail, sales or other customer service environment is an asset

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.